We were very disappointed with the hot water situation some days I couldn’t even have a shower due to the very cold water. The internet was not good at all.
The staff was great being on the beach was wonderful.
larry
larry (14 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月2日
BERNARDO
BERNARDO (5 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月1日
The good and the bad
Very mixed experience at this hotel. Most of the staff were very friendly and helpful. We had lovely service from the restaurant staff and thoroughly enjoyed our meals there.
The building, unfortunately, has seen better days. Hot water was a major problem during our visit. Other guests we talked to had similar complaints. This seems to be an ongoing problem that front desk and maintenance staff were well aware of. After 4 days of NO hot water, we got a new room. Couple good days, then alternating cold and hot in the shower. There was no meaningful compensation for all the time and inconvenience this caused us. I realize that these are first world problems, but if they want to compete in this market, they should fix the problem and not give rooms to guests in the affected areas in the meantime.
真實旅客
11 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025年1月28日
No muy buena experiencia
Las almohadas estaban muy duras, tanto que terminé con dolor de cuello, en la regadera el segundo día nos salió un Juan (cucaracha) y un día no tuvimos agua caliente, tuvimos q bañarnos con agua fría, además de insuficientes sillas, complicado encontrar donde sentarte y eso que era temporada baja, era una de mis opciones dentro de hoteles económicos, pero creo que ya no vuelvo.
José Enrique
José Enrique (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月26日
Bernie
Bernie (5 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月18日
Bath enamel was peeling
Mirror was very cloudy
Curtains broken
General upkeep of room is poor
Loud banging through night
Common facilities were pretty good
Drinks were weak and poor
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2025年1月4日
Pragati
Pragati (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月4日
Laura ivonne
Laura ivonne (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
Excelente hotel
Hotel muy practico todo cerca y la comida de excelente calidad
ricardo
ricardo (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月29日
Kimber
Kimber (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月28日
Enoch Antonio
Enoch Antonio (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月27日
Local Flair
Small, intimate hotel, most other guests were Mexicans. Great place if you are looking for local flair.
james
james (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月17日
EESA
EESA (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月14日
james
james (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
The weather was perfect the food was good ,very relaxing and very good price ,the service was excellent very nice people Sergio and Guadalupe from the restaurant and Judith our housekeeper very nice
Estela
Estela (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月11日
Variedad de restaurantes y atención a personal de algunos servicios fue deficientes (cuartos) los muchachos en los snack uno no se acercó
Nashe
Nashe (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月8日
Personal muy atento, comida variada y rica, y ambiente familiar
Angel
Angel (2 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年11月8日
I had a very disappointing stay at this hotel. The room was extremely unclean, with dead flies left on the table, torn towels, and ceiling vents that were covered in dust and visible mold. The entire building and my room smelled of mildew, and the situation was made worse by the fact that the ceiling was visibly covered in black mold. This is not just a cleanliness issue—it's a serious health concern.
The state of the room was unacceptable, and it's clear that maintenance and cleaning protocols are lacking. I did not feel safe or comfortable during my stay, and the condition of the room made it impossible to relax. I strongly recommend that management address the mold issue, improve cleaning standards, and ensure that rooms are properly inspected before guests check in.
I will not be returning to this hotel and would advise others to avoid it until these serious issues are resolved.
Rosemary
Rosemary (2 晚家庭旅程)
Orbitz 真實旅客評價
8/10 很好
2024年11月8日
The food was well done but no room service as offered online. The staff at the resort were good but most don’t speak English but tried and were helpful but front desk staff were at times rude as well as at the door. There is no mini fridge in the room (I like to have cold water, sone yogurt and small incidentals that I purchase at the store). Wifi is terrible and disconnects a lot and almost useless in the rooms. The entertainment shows were good. The pool is very nice with a swim up bar and lots of cocktail options. The sky bar was nice with beautiful panoramic views of the city. It was a decent stay overall and good value for the money.
Jared Christopher
Jared Christopher (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月7日
Me gusto
Armando
Armando (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月6日
I could have spent a wonderful time there. Staff are so kind and they helped us a lot!
Moe
Moe (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月3日
Maria Guadalupe
Maria Guadalupe (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年11月3日
luis
luis (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月24日
Súper atentos los meseros y trabajadores en general. La comida muy rica, el hotel estaba muy limpio, estaba muy seguro el lugar y las habitaciones estaban muy amplias y muy bien para los precios
Patricia
Patricia (4 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月22日
The customer service was good. However the room was very disappointing. The room we were given had no ac working, the toilet did not work, telephone did not work. The only thing that was fixed during the duration of our stay was the toilet. Our room was also connected to another guests with only an unlocked door with a nail in the wall to prevent it opening. There was zero noise reduction between rooms and you could hear everything the other guest is doing, whoch isnt fun when you have a neighbour that snores. When we complained we were told there was nothing they could do. Love puerto vallarta but will not be returning to this hotel.