The room was as expected for the price I paid. The rooms decor was a little tired. The towel rail in the bathroom didn’t work but there wasn’t anyone on the front desk this morning when I left for me to mention it to.
Jenny
Jenny (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月20日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月7日
william
william (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月5日
Very comfortable and will stay again
Sanjay
Sanjay (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月17日
Sorinica
Sorinica (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月16日
Karl
Karl (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
Melissa
Melissa (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月2日
Booking and payment through Expedia all fine, though no option to pay dog surcharge which instead had to be paid directly to the hotel at check in. Thats where the problem started. Unclear if new to the role, but receptionist too casual in their behaviour, inefficient and slow managing check in and what I was to discover 5 days later an expensive experience which has been put down to “human error” having discovered my card had been charged by Roadchef without my knowledge or authorisation for an amount nearly 3 times the cost of the booking. They’ve dealt with my complaint swiftly and arranged a refund but only because I noticed it and brought the matter to their attention. Doing so hasn’t been straightforward as ringing the hotel finds no one there to take the call and messages not returned; email contact more successful though anonymous as no staff name is provided so you have no idea who you’re communicating with.
The property itself is showing its age; in the room paintwork is chipped and peeling; windows have broken handles and are stiff to open the few centimetres that are possible; furniture is dated, mattresses aged and uncomfortable, pillows past their best. The bedroom and bathroom was clean and towels and linen clean. Poor sound insulation in rooms; No opportunity to replenish tea/coffee and no one at reception/reception closed when we checked out at 08:00am. Located in the M5 southbound service area means limited on site dining options and facilities.
Moira
Moira (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月1日
Halfway stopover on route to Landsend
We had a very comfortable nights stay. Plenty of hot water, comfortable beds and very peaceful and quiet. The reception staff were extremely friendly and helpful. A minor issue with the shower was dealt with superbly by the manager Mark who went above and beyond to ensure that we had a comfortable stay. In fact, couldn’t have asked for a more caring team. The room was a little tired in places but we believe it’s in the pipeline for a makeover. Would definitely stay again. Thank you to Mark and the team.
Simon
Simon (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月30日
Kevin
Kevin (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Jamie
Jamie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月24日
Gary
Gary (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月23日
Alexander
Alexander (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月18日
Steven
Steven (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月17日
Robert
Robert (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月16日
Drive past ir stop earlier
The hotel recpetion area smelt bery badly of snoke. The room was very old and tierd and unclean. I will say the receptionist was wonderful a lovely welcome after a long drive. Bit i wouldnt use the hotel agaon because of the other issues
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月13日
Tracy
Tracy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月12日
Stay near Taunton
Overall OK but towel rail did not work.
Jeffrey
Jeffrey (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月3日
Neil
Neil (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月30日
Luke
Luke (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月22日
Lovely comfy bed...
Hairdryer switch broke so had to keep turning on and off a plug socket.
Eric
Eric (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月20日
Cheap and cheerful - hotel is looking a bit tired and shabby.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年9月18日
Access
Travelling home, north on m5 and assumed we could get to south side from service area. There was a sign for Days Inn on approach to service area but nothing after that so drove north to next junction then came back on the south side