No explanation about the room upon check-in. The room smelled of cigarettes, even though I had reserved a non-smoking room. The entire hotel seems to be set on heater, but the room was too hot and very uncomfortable. I complained to the reception but the foreign staff who responded were not professional. Eventually, I told the Japanese staff about that situation and they borrowed me a small electric fan. The cleaning staff gave us new bath towels and face towels on my second night.