My wife and I stayed there to celebrate our 1st wedding anniversary. Staffs there is very friendly and helpful. They offer many different services and recommendations before I ask. Very nice experience to stay in Hangzhou Banyeen Tree. The environment around the hotel is very relaxing and quite. The only thing that I don't like is there is only one restaurant inside the hotel; however, there are few just 10 mins away from the hotel and many different around within 1 to 2 kilometres.
From the hotel to West Lake is only 20 kilometers by taxi which only cost ¥40. I think it is quite convenience as hotel can help to get a taxi.
Fantastic experience in this resort. Superb room and perfect service made me a great vacation. Remote location from downtown Hangzhou may be a advantage if you want to enjoy the peaceful moment.
Hotel's staff were helpful and sincere. The room is beautiful but nothing special, compared with price and other hotels. The food inside hotel is not good, so have to out and can't just stay at hotel for holidays.