Check-in was horrible. The front desk attendant had an attitude the minute we walked in the door and was less than helpful in answering our questions. There were dead bugs all over the top of the couch and an odd crusty stain on the linens. Breakfast was decent but the only redeeming quality of this property.
Alexandra
Alexandra (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月15日
Hotel.com is a scam
I booked on hotels.com and got to the hotel only to be told there was no space and still got charged. The biggest scam Ive ever seen.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2025年2月14日
Extremely disappointed
Was not given the room I booked. Paid for King executive suite with sofa bed, got two queens and not a suite. Staff were unhelpful, management has been nonresponsive. Stained comforter and room smelled of pet urine.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年2月10日
Austris
Austris (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月8日
James
James (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月7日
Nicolette
Nicolette (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月1日
James
James (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月20日
Great
Great stay
Nancy
Nancy (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月16日
Okay
It was okay for one night, reakfast left a lot to be desired
Teresa
Teresa (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月10日
Gerry
Gerry (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Vanessa
Vanessa (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月31日
Barbara
Barbara (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月26日
We were sent to 3 different rooms. The first one the key card didn't work. The second one was freezong and the thermostat didn't work and it had a toolet leak. The third one wasn't clean and had a bug in the bed and then a roach in the bathroom.
Sheree
Sheree (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
Madonna
Madonna (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月16日
We had a terrible experience. The reviews were ranked too high than what it actually is.
Yolanda
Yolanda (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月16日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年12月15日
Roach Approach
I became aware of the hotel’s renovations (under construction) upon arrival which was fine because our room looked great until….I put my bags down and spotted a roach. I killed it and took a time stamp picture (see attachment 1).
I did alert the front desk and she offered us another room. I told her that I had only spotted one and that we would disregard…..until night 2 when coming back from a baby shower. We opened the hotel room and a roach was crawling up from the inside our door. 2 nights of being greeted by yet another roach is just unacceptable.
I was now on edge making sure that our luggage was not on the floor and that the trash bins were closed up. This made for a not so great stay experience. My daughter was also not able to swim in the indoor pool because the water was unbearably cold; one of the main reasons I selected the hotel because it had an indoor pool which should be kept heated.
I need some sort of compensation for the inconvenience; I will even settle for a refunded one night stay.
Kgomotso
Kgomotso (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
carlos
carlos (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
One night stop.
Was stay on my way home from Thanksgiving trip. I love that the hotel is very pet friendly. I have stayed there before and I really like the upgrading they are doing. Will stay there again
david
david (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Lisa
Lisa (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月6日
Property Construction
Property under construction so added dust and noise.
Chester
Chester (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Paul
Paul (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月1日
Property is under remodel at this time, still nice. Rooms clean service good
Melinda
Melinda (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月1日
Poorly advertised
The establishment was under remodeling. No notice was given at all. Construction material was in plain view inside & out. The breakfast wasn't pleasing. Not much to choose from. My 4 nights wasn't pleasing at all.