We experienced a significant inconvenience due to a malfunctioning washing machine, which resulted in a delay of over 4 hours for check-in. Many other guests faced similar frustrations. While I understand that the staff were likely not at fault, it was disappointing that there were no compensation policies in place for guests affected by this situation.
I was particularly concerned for elderly guests or those with physical discomfort, who had no choice but to wait endlessly in the lobby for their check-in. It’s unfortunate that the system lacked a contingency plan to accommodate such circumstances.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月30日
Cara
Cara (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
Conice R
Conice R (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月30日
Yassine
Yassine (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月29日
Brandice
Brandice (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
Great
Everyone who works at this hotel is beyond friendly. The gentleman at check in is too notch. Every seemed happy and up beat..looking forward to a stay there in the future
Danielle
Danielle (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月26日
Jie
Jie (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月24日
Tommy
Tommy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
Desiree
Desiree (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月18日
Family / medical stay
john
john (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月18日
Stay was great
Kenneth
Kenneth (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Anthony
Anthony (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Myounghwa
Myounghwa (1 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月14日
Meh
at 630 PM they did have a room for my reservation. I tried to have dinner there while I waited for the room but the service for food was slow and surly.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
Good everything
Good
Min
Min (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月5日
Allan
Allan (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
TAE HOO
TAE HOO (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月2日
Terrible
Not clean at all, were asking some thingd to the front desk, nobody answer us. Very dirty, many noises.
Audrey-Anne
Audrey-Anne (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月1日
A bit disappointed
This property was not what I’m used to as a Hilton property. Very ordinary, carpets needed refurbishing & while the beds were ok, they were not the usual Hilton beds.
Joan
Joan (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月26日
John
John (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月26日
10 out of 10 for Felix on reception.
When I arrived, Felix in reception was very helpful when I first arrived and made me feel welcome. The room was excellent when I first arrived. Very clean and tidy. However, housekeeping never cleaned the room or made my bed each day. I had to ask them for coffee refills, cups and change of towels. Not sure if this was because I was staying over the weekend.
真實旅客
3 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2024年11月25日
Excellent place. We spent 3 nights, and it was very comfortable, nice place. The staff amazing.