We had reservations but the man at the front desk had us and our friends who also had reservations waiting for 20-30 minutes. When we finally got irritated we were being ignored he stated he had more important things to do than check us in. The elevator was broke and there were teenagers running around well after quiet hours and nothing was being done. When checking out I walked up to the desk for them to look irritated that I was there and the breakfast that they advertised was “not available” that day. When we asked to speak to a manager since we were irritated we were told to call customer service but the number he gave us was a disconnected number. The room was very clean though!
Jordan
Jordan (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月22日
Left my phone at the hotel, came back for it to be told by the housekeeping that it wasn’t there and having the evidence in front of their face with using the Find My iPhone app and then reporting to the manager and then all of a sudden It was miraculously found. I don’t trust the housekeeping I would not recommend.
Max
Max (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月4日
Jimmy
Jimmy (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年12月2日
What the hell?.
The elevator was out of service. I had to take the stairs to the 2nd floor to get to the 3rd floor where my room was. Room 316. I had knee surgery which made it difficult going up with luggage. The tub would not hold water. We had to wait until 3:00pm to check in but no towels. The air conditioner and telephone did not work in the room. This was the worst service that I have ever received and I come here every year for the festival.
Carolyn
Carolyn (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
Katie
Katie (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年11月30日
Good affordable stay going to Texas Ren Fair
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年11月22日
Not the cleanest hotel, odor was a bit odd in the building. And the elevator was not working.
Christopher
Christopher (1 晚商務旅程)
Orbitz 真實旅客評價
2/10 欠佳
2024年11月21日
I was charged double for this room when I provided card for incidentals, How can this be corrected?
Cody
Cody (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月18日
MK
MK (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
Mariana
Mariana (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月15日
Pamela
Pamela (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月5日
David
David (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
Jorge
Jorge (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月21日
Ruth
Ruth (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月20日
Was generally a decent stay nothing wrong but nothing standing out
Terrence
Terrence (2 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月20日
I love how the staff was very friendly.
Keonna
Keonna (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月18日
Stacy A
Stacy A (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月15日
The room had an odor, had to go return to front desk to get towels each night. Compared with other IHG properties to include Europe, this was the worst stay