Being a loyal customer I was highly disappointed with the lpoor level of professional and customer service. The front desk attendant on 2 different occasions was rude and loud talking myself and the customer service respresentive ( with her own hilton reservation department). I was there due to medical and business purposes. Slated to be from a Tues to Monday. Had to cut my bisit short due to the way the call and rhe extension of my reservation was handled. I am a very patient understanding business women who values loyalty and good customer service. I with this being t he 2nd time the service has been poor and the pool is still incomplete a year later. I will be taking my business elsewhere. I pray things improve becomes you never know whom and what influences a person staying at the facility may , especially not based off of color or gender.
Terri
Terri (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 26 日
Felicia
Felicia (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 20 日
A comfortable stay.
Patricia
Patricia (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 3 月 18 日
Uncooperative
I asked with my original reservations for an early check in. I called a couple of days prior to the reservation to confirm an early check in. We were attending a wedding in the area and needed a place to get ready. We arrived at 12:45 so we would have plenty of time before leaving for the wedding at 3:30. The person at the reservation desk said that she saw the note about an early check in on our reservation but we couldn’t check in until 3:00. I told her the situation and she was adamant that we could not check in until 3:00. We were using our room only for getting ready for the wedding. We were not spending the night.
She refused to let us out of our reservation so we could find another room. I called Hotels.com and they tried to get us released from the room but the hotel refused.
We got to check in at 2:45.
There were only 6 cars in the parking lot, including mine. There had to be a room where we could have gone to get ready for the wedding.
JACQUELYN
JACQUELYN (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 8 日
HERLINDA ARACELY
HERLINDA ARACELY (5 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 28 日
EXCELLENT
HERLINDA ARACELY
HERLINDA ARACELY (5 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 23 日
Mark
Mark (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 21 日
Birthday Getaway
It was a really relaxing and enjoyable. I can to town to celebrate my birthday and catch up with my friend. The hotel did not disappoint!
Angel
Angel (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 16 日
Kysha
Kysha (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 2 日
Spacious rooms.
Danielle
Danielle (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 9 日
The breakfast was amazing. The staff was awesome.
Tracie
Tracie (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 31 日
La precious
La precious (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 11 日
Clean Modern.
Stephen
Stephen (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 5 日
Christopher
Christopher (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024 年 11 月 29 日
Mary-Elizabeth
Mary-Elizabeth (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 28 日
CLYDE
CLYDE (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 28 日
Colin
Colin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 3 日
Thanks!!
Nice facility, employees were welcoming and helpful, great weekend away in a very pleasant city. Loved the Newberry Opera House. I'll be back!!
Gail
Gail (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 11 月 3 日
I wanted first say to say that the lady who checked me in on Friday 11/1/24 was wonderful.
After that the front desk was awful. And seemed not to be concerned with your displeasure.
What was so upsetting was there were no food left at 9:30 for breakfast. We were offered what was up there and sorry. She told us that by the time she makes more food breakfast would be about over.
We weren't interested in milk and cereal so left to eat breakfast. Others were complaining about it as well.
My husband and I are Hilton Honors members and we are accustomed to better sevice at Hilton. I expected higher levels of customer service.
Alisa
Alisa (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024 年 11 月 3 日
The hotel was fairly new and that made the facility in good shape. The road noise at night made it difficult to sleep. Although, the cleaners did clean the room. You could tell they were in a hurry and did not do a good job of cleaning the high used areas or check the room was properly stocked.
Pool was not available for our use.
Keith
Keith (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 2 日
The breakfast was not as good as it looked on
Poster and was cold
Kathy
Kathy (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 10 月 21 日
Kison
Kison (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 10 月 14 日
Nice place, BUT....
This is a nice, albeit rather expensive (I expect a LOT more for nearly $200), motel.
relatively new, quite clean (for the most part), but a bit pricey..Checkin -in employee was very helpful.
TV didn't work in the pm or am without assistance. No shower gel in the container. We used the bar soap. Stairway was dirty & not a priority for cleaning although the main hallways were clean & so was the room.
I want to give it 4 *,s but will say 3.5 *.