The room was clean. The bed was comfortable. The bathroom had a few tiles needing to be replaced.
Karen
Karen (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月19日
Great stay. Will definitely return!
David
David (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月17日
Marisa
Marisa (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月6日
No appreciation for the customer
After we went to bed, there was a strong smell of something burning. The rooms quickly filled with the burning smell. Maintenance quickly came up abd acknowledged the smell. He sprayed some room spray to mask the smell. The source of the smell was never discovered and it was assumed the smell was coming from someone cooking? The hotel manager (via phone) offered a one bed room and a sofa bed in exchange for the 2 bedroom that we had reserved. There were 3 of us and we are not young and not able to sleep on a sofa bed. The "manager" said that this offer was the best they could do. At 930pm, we took the refund and drive 6 hours home. I looked on the hotel site map and it showed 9+ available rooms that they were not willing to offer. This was honestly the worst customer service i think i have ever experienced. The front desk person and Maintenance man were both very nice and helpful. The manager who was not onsite was an easy no when it comes to customer satisfaction.
Celeste
Celeste (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月25日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年11月27日
Derrick
Derrick (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月27日
John
John (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月17日
真實旅客
3 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月15日
Judy
Judy (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
Everything
Juan
Juan (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月13日
Andrea
Andrea (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
Very comfortable and clean. Good breakfast friendly staff
Briana
Briana (3 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年11月12日
The building as such is old including the bathroom, faucet and other appliances were all old and out-dated. There was no daily cleaning or change of towels or blankets
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Bueno
Javier
Javier (1 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月31日
Ariel
Ariel (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Clayton
Clayton (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年10月27日
First room: shower faucet was broken and wouldn’t turn off. Asked for another room. Second room: horrible moldy smell and unclean. Asked for another room. Third room was fine, no complaints with the room.
We extended our stay one night. They never communicated the extension with cleaning, cleaning kept trying to get into our room despite multiple calls to the front desk. There is no communication across the staff at this place. We’ve stayed here before and the exact same thing happened. I won’t even try to extend a stay here again if I come back. Was told by front desk they would give us extra reward points for all the troubles, never happened.
Oh and internet speed is horrible. For the high price they charge, there are other comparable hotels in the area so I would probably try a different one next time.
Zach
Zach (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月23日
Everything was great although it did take at least 10 minutes for the water to warm up in the shower during my stay.
Margaret
Margaret (2 晚商務旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月19日
Meredith
Meredith (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月18日
Met all my needs. Very confortable and a great value. A bit dated. Time for a renovation.
Michael
Michael (4 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月17日
No Hot Water
There was no hot water in the shower. This is the second time I've stayed at this hotel when there wasn't any hot water and it seems to be a chronic issue. Please allocate the appropriate funds to their maintenance team to get this resolved.