The Clarion name is on the back of the hotel and Regency is on the front of the hotel. When you use the gps and arrive at the hotel you'll think your at the wrong hotel, the color of the hotel is different from the color on the internet.The receptionist didn't have proper customer service skills. The hallway was dirty and cold. The room smelled like cigarette smoke but it clearly states it's a "smoke free" property. The people that was in the room across from us was very noisy they were letting the door slam, going in and out of their room all time of night, talking loud. The hotel clearly needs some improvements.The kitchen staff was very nice Ms Santa and Mr. Pedro
Alice
Alice (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月30日
Rhoda
Rhoda (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Francisco
Francisco (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月20日
Overall opinion
Our stay was fine but we couldn’t use the indoor pool. The pool area had no heat so the room was cold and so was the water. The hot tub had been paved over also.
Dorothy
Dorothy (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月15日
Many other better options to choose from!
The whole place was very outdated and run down. I honestly thought the place was abandoned and thought the website just hadn't been updated when it accepted our reservation! There was a rundown closed up restaurant as you pull in the entrance. The illuminated sign along the highway had broken and fallen out. The landscaping was all overgrown with weeds.
The lobby area wasn't bad looking and the staff were friendly enough. The room wasn't too bad...I didn't notice anything dirty about it...it just could use a lot of updating.
A lot of the amenities were out of order....the guest laundry, the ice machine, the gym. The hallways were rather dark and some of the light fixtures flickered on and off.
The breakfast was nothing great, but it was enough to fill you up for a few hours. They do have a bar/restaurant onsite, but I didn't see any customers in there during our entire stay. It seems more like a place for the family that owns the place to hang out with each other.
Maybe they're trying to fix the place up. They were painting the exterior when we were there. For some reason they were working at night. When I looked out the curtains, there was someone literally 2 feet outside the window painting! They were also using loud equipment well after 10pm!
I go to CT once a year and was always curious about this place because of the waterfront photos. That area is all overgrown now and a highway is right there about where the photo was taken from.
Thomas
Thomas (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月15日
Just okay
Older place and not overly friendly. Mid.
Todd
Todd (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月15日
Shagoyna
Shagoyna (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月14日
The pool was cloudy n filter was off. Room was set up strangely as the sink to the kitchen was blocked by the bedside table you could reach your arm from your bed to the stove . Beds hard !!!building run down
sharon
sharon (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月14日
Brenden
Brenden (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月10日
Business Trip
Location was great, right off I95. Staff was courtesy. Unfortunately my room (non-smoking) smelled like smoke. Could not see out the old windows, burn marks on the furniture and the door handle lock didn't lock. But the bed was comfortable and Ihand no hallway noise. Large king size bedroom and morning buffet staff was very nice and helpful.
Lynda
Lynda (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月8日
The family that ran the restaurant was very sweet past that everybody else was very "average"!!
Jason
Jason (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月7日
Cold pool
1st off pool was indoors and freezing!!! Only reason i booked here was for the pool very disappointing..... the hallways smelled of pot and do not buy food from there "restaurant"... worst food ever would not feed to my dog.... bed was comfy though
Jeffrey
Jeffrey (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月7日
Not a fan
The pool was very dirty, and the overall condition of this hotel was extremely dated and dirty. Will not stay here again when visiting the area.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年10月7日
My shower had mold/mildew around the entire shower. It might have been in the grout but should be removed and replaced. The wall next to the shower was falling apart from where it has water damage. Had I been here alone I would NOT have felt safe. The door entering the room area was open to anyone off the streets to come in. There was a card reader there but it stood open and did not lock. Even the front check in area was not secure. No way would I stay here again.
Joy
Joy (2 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月4日
William
William (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月2日
Douglas
Douglas (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月1日
Lady at the front desk gave some guy the same room number as me ,& my boyfriend ,& walked into our hotel room, then the toilet wasn’t working. All we get is “sorry” do not waste your money!!!
Tea
Tea (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月30日
paula
paula (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月30日
This was awful! 1st room tv not working, pool machine noise. 2nd romm was occupied already. 3 rd room smelled of mens cheap aftershave. Had to wait an hour for the pool due to adding chemicals (4pm pool opens at 8 am). Indoor pool cold as the ocean. Fans running due to chlorine smell. This was the purpose of the booking to swim and relax. This down right terrible.,if husband didnt talk me down i would have made a sceen. I should get a full refund!
Tink
Tink (1 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月29日
Well let’s see where to start. We arrived and the guy behind the desk tells us we can’t have the king bed that we reserved they gave it to somebody else because we showed up to late but we had called ahead of time and said we’d be later than our check in the lady said not a problem. Then he gives us a room with two of the most uncomfortable beds ever and my bed had a bug on the pillow. The room itself felt dirty. But back to the guy at the front he yelled at me like straight yelled at me and told us he doesn’t need our money we don’t have to stay there all because I had mentioned to my boyfriend about the reviews I had read once he said the things about the room to us. Then our key card didn’t work and he then had to switch us completely to a different room just because the key card didn’t work. The hotel smells like smoke terribly. And we were woken up to a man power washing right outside of our hotel room window it was loud AF. We want our money back that was absolutely disgusting all around including the staff.