AMAZING HOTEL, AMAZING STAFF!
My family and I have been here for a week and we just extended our stay for 4 more days. We just moved to the area and are waiting for our home to be ready. We arrived and realized the next morning the pull out couch was broken on the bottom and wouldn’t go back in the couch. The hotel gave us a free upgrade to a 2 bedroom suite for the remainder of our stay and for the extra days we booked!
Breakfast is always wonderful and “social hour” is an added plus. Free beer and wine and appetizers is a great way to end the day.
The staff is so kind and friendly. I will recommend this hotel to anyone coming to Reno area as well as book it for future staycations.
真實旅客
7 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Venkata
Venkata (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月6日
Jeff
Jeff (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
Peter
Peter (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月24日
Ok but very expensive. Staff was nice
Stephen
Stephen (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月12日
Tom
Tom (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月9日
Greg
Greg (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月6日
Excellent hotel
Mark
Mark (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月23日
The staff was friendly and the property was nice
Mandy
Mandy (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月21日
The staff was very nice and went out of there way to be helpful and kind.
Raymond
Raymond (2 晚家庭旅程)
Orbitz 真實旅客評價
10/10 完美
2024年8月21日
Staff was very helpful
Bobbi
Bobbi (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月12日
Peaceful and quite surrounding, nice outdoor sitting, pool, breakfast wasnt boring, they had good options. Staffs were friendly. Great facility.
Anita
Anita (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月8日
the bathtub was slippery when taking a shower
Bruce
Bruce (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月2日
Molly
Molly (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月31日
Gaston
Gaston (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年7月29日
Average
Refrigerator & TV remote didn't work. Both were replaced in a timely manner. Breakfast area arrangement was dysfunctional - not easy to maneuver around since most food items were in a middle island and people were crowded around it. Breakfast food was mediocre. Cleanliness of food area (especially waffle area) was also mediocre. Cleanliness of hotel room was suspect - some kind of stain on bathroom door and walls. Crumbs in sofa bed. Other small issues with cleanliness. No ice machine for patron use. Our stay was for 2 days (1 bdrm suite). Would have preferred a full-size sofa in common area (it was loveseat size) and maybe an additional chair. Location was in a good area - seemed fairly safe. Staff was very helpful and timely with the initial problems. Overall: good/average.
Deborah A
Deborah A (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月29日
Justin
Justin (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月26日
Clean, quiet, free laundry, full size refrigerator ice maker
James
James (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月23日
Sabrina
Sabrina (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月22日
great place to stay place very clean and quite and dog friendly. and the staff was super nice.
alex
alex (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月21日
Joanna
Joanna (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年7月20日
Elizabeth
Elizabeth (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年7月20日
Horrible
They didn't honor my reservation of 2 queen beds. Instead they put my family of 5 in a room with 1 king bed. Then they blamed hotels.com for the mishap. We found someone's glasses in the fold out couch, and upon entering the hotel the outside door was not secure and anyone could enter. Furthermore there was damage to the curtain and the telephone line was also broken.