Our stay was decent, nothing to brag about. We entered the room & it smelled of cigarettes. I'm not a smoker so it irritated me. We'd smell it often so I assumed it was coming from the vents from our neighbors. After a few days there the water heater tray overflowed into our room. A maintenance man came at 10:30pm to fix it....stated it should be fixed & left. He stated that since he used the provided linens to soak up the water mess he'd have them send us fresh linens, that never happened. The next morning it was about to overflow again. I called 3 times & got 3 different responses as them sending someone to take care of it. After nearly 3 hours (the 3rd call) I told them we had plans & needed to leave the room but we were still waiting on someone to come bc the door had a code to be able to enter the room. They then informed me that the plumber has his own code & we could leave the room....that would have been nice to know on the 1st phone call. We came back around 3:00 & the plumber was working on the water heater. We left for food & came back later at night to the air unit not working, it was hot! They sent someone at 11:00pm, he said it was a clogged hose & fixed it....he wasnt there 5 minutes, the air kicked on & we were ecstatic. After that, the air never didn't again, all night long. We (my 3 kids & myself) were incredibly hot all night, it was terribly stuffy. I called & let them know. They thanked me for letting them know & that was it. Frustrating..understatement.
