The hotel is under renovations. The room we stayed in was outdated and the walls marked up and dirty The drain in the shower and sink drain extremely slow. The pillows flat offer no support. The room sheets and pillow cases made my son break out in a rash. The heater makes strange noises all night and the room smelled funny. The staff was great, but I will never stay there again. I will also check other reviews before just trusting hotel.com
Gregory
Gregory (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月12日
Not going back
When we arrived we were given keys to the suite we had reserved. Upon entering the room we realized that the room had not been cleaned since the previous guests had left. We went to the front desk to get a new room. We then went to the new room, which was not a suite, it was a standard room. We were never offered any discount or anything to make up for the error. The new room had been cleaned, but everything in the room was in poor condition. The only excuse I'll give them credit for is the building is under construction. This would have been valuable information considering I woke up to the pounding of hammers. There are plenty of other hotels in the area that offer better rooms at similar prices. No need to go back to this establishment.
Tinker
Tinker (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月11日
Andrew
Andrew (4 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月10日
Beatriz
Beatriz (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Ahmed
Ahmed (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Good
Good visit
Rachael
Rachael (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Xavon
Xavon (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月4日
Michele
Michele (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月4日
Lhotel est en renovation donc tout est a l'abandon
Martine
Martine (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月2日
Keaton
Keaton (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月31日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月30日
Brian
Brian (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月26日
Bad bad
Hotel under renovation. We were not aware of this. Hallways were dirty and beat. Room was in terrible shape. Furniture beat it up. Desk leg wobbly chair back seemed to want to flip you backward. Room was cold. Heat uneven
Won’t stay again
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月25日
Elizabeth
Elizabeth (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月24日
Samantha
Samantha (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
Lovely place
Spacious room with fridge and microwave, very comfortable bed. Very clean. Nice staff. Definitely decent breakfast.
Cristian L
Cristian L (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月22日
The tub didn’t drain an the heater rattled all night it was so hot in there an wouldn’t cool down an the fan wasn’t working
Emma
Emma (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月22日
Not a review - Hotels.com no CS phone number
Hello Hotels.com my stay was awful, after driving over 7 hours (weather conditions and terrific) from NYC to NH and being exhausted the only thing I wanted was to have a good night sleep so I can recover and recharge to drive back the next morning to NYC. However in the room next to us there was a dog along who barked unstopped well till pass 4-5am; I had to get up at 6am. I didn’t get to sleep, the hotel assistant manager approved a refund for the room. Please refund me back to my account on OneKeyCash. I looked all over the internet to find a Hotels.com customer service number so I can explain the situation but didn’t find any. Please, we the people want to speak to a human. Thank you!
Fara
Fara (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
Nicholas
Nicholas (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月18日
Bryan
Bryan (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Best service
Kim was a pleasure to check us in for our stay. My girlfriend and I have stayed there a handful of times and this time was a better check in than the night before. The guy at the front desk one night said that he couldn’t check me in until my girlfriend got there because the reservation was under her name but in the past, other people who were working the front desk would check me in when it’s been under her name. Amazing breakfast as always in the morning. Got the perfect room. Can’t wait to see the new updates when renovations are done. 😊