Suite was nice and clean. My issue is that I was not able to get into my suite until 4:40pm because it was still being cleaned , which threw my entire evening off leaving me rushing to get things done for my guest. I called repeatedly for an early check in was told to keep calling back. Why was even able to check in if the room wasnt ready was my question. Also the following morning when I requested a late check out i was denied because I wasnt a rewards member. This upset me because my friends who were down the hall from me were given a late check out and were not rewards members, this left me confused and frustrated. When I brought this up on the phone there was a long pause and the reply was well that cant be true, you have to be a member. When expressing concerns we were told the same thing yet and still my friends were not friends members and we were also told check in time is not guaranteed, at this point i was completely over the back and forth and lack of response/care for my concerns and issues. Nice suite but I definitely will not be back especially if i have a time stamp on a event.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
4/10 一般
2025年2月16日
The worst hotel stay I’ve ever had
Hotel is decent but dated. Let it be known that the guests are large families with kids running everywhere, or people visiting the casino coming back drunk at all hours. If you want a good nights rest, skip this place, pay a little more and get a good hotel.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月25日
Great!
It was great. Always have a great experience when we're there.
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月6日
Good trip until the last day
We had a great time up until the last day when they moved a family of children next door to us. The family did a lot of bumping up until 1:00 2:00 a.m. Sunday morning all night I couldn't rest to be able to leave the next morning it was reported and staff I guess did what they could but I'm not happy with what they were able to do. His family was sounded like they were jumping off the beds running into the walls loud talking and screaming it Disturbed many guests but mainly me because I was directly next door to them. Front desk staff was aware of the situation came up to my room and listened from my room but nothing changed until about 1:30 2:00 a.m. in the morning. I had my disabled son with me that takes medications and I take medication but could not rest. Overall until that last day it was a decent trip. Will never like to be in this situation again.
Ulaunda
Ulaunda (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月4日
Cade
Cade (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月1日
David
David (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
Very welcoming lobby, friendly staff, well run breakfast and light snacks.. very friendly atmosphere
Faith
Faith (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月19日
Ryan
Ryan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
People are very friendly we would come back
frank
frank (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
We had a 2 bedroom suite and were very comfortable. This is an excellent place for families with dogs! The staff were great and the breakfast was very good.
Erin
Erin (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月28日
Really enjoyed the cleanliness, quite space and the incredible variety at their breakfast.
Lisa
Lisa (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月24日
Friendly, accomodating staff. Clean, comfortable, and quiet. A great place to stay when more than a room with a bed is needed. Pet friendly is a plus.
Joseph
Joseph (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月18日
The breakfast was outstanding. The staff was great. The suite was amaxing. Definitely staying there again.
Eileen
Eileen (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月13日
Spacious rooms. Felt airy and new even though it wasnt. Excellent property
David
David (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月3日
The hotel was very clean the staff was great and it has a great breakfast
christina
christina (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月3日
Erica at check in was amazing!
Jackie
Jackie (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月2日
Chijioke
Chijioke (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月1日
The property is right in the middle of everything. Hard Rock Casino is a five minute drive and the Anderson Japanese Gardens are a 12 minute drive from the hotel. Lovely staff. Very friendly and helpful. My wife and I were very happy with the room, staff, and amenities.
Jesus
Jesus (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月26日
Derek
Derek (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月21日
joshua
joshua (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月15日
Affordable family stay.
Safe clean place to stay for our family. Staff friendly and helpful, breakfast was good with plenty to choose from.
Jean
Jean (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月10日
Clean, comfortable, friendly staff and a fantastic breakfast included! Would recommend.