When we went to check in, the person at the front desk told us there were no towels for the room. He went to the back and came back with several wash cloths. We asked if we could get towels and he said “no, someone else needed extras earlier today so we have none left”. I asked if we could cancel the booking and go somewhere else. He said yes but never canceled. I was still charged.
Ashley
Ashley (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月4日
Sherry
Sherry (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月4日
Krissy
Krissy (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月19日
Much to be desired
The bed was too soft and there were also ants on the bathroom. The hall smelled like skunk which may indicate someone smoking in the (non-smoking) hotel. And the room kinda smelled moldy and the outer was looked like it had water damage. Staff was friendly upon check in but the hotel left much to be desired.
Angel
Angel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月16日
Kathy
Kathy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月13日
Jonathan
Jonathan (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月31日
yolanda
yolanda (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月29日
Overall my stay was good just my pillows was flat not comfortable and housekeeping didn't clean my room gud the floor wasn't vacuumed and they didn't change sheets on bed had same sheets on bed
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年8月26日
yolanda
yolanda (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月22日
LATASH
LATASH (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月21日
Booked my mother a room her tv didn’t work her bathroom was filthy the bathtub was so nasty like they haven’t cleaned it in months . The lady wasn’t very accommodating I wouldn’t recommend a dog to book a room at this hotel.
Dominique
Dominique (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月19日
Gabrielle
Gabrielle (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月7日
Donny
Donny (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月2日
yolanda
yolanda (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月28日
Do not stay here
Terrible mold smell. Carpet wet from malfunctioning a/c. Dead bugs in room. Bathtub was a death trap. Everything was in very poor condition.
Alison
Alison (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月23日
Carlos
Carlos (4 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月22日
We arrived late at night to the hotel. From the outside it appeared to be okay. However, the interior was pretty terrible. Our room smelled like urine, our toilet wasn’t anchored to the ground, there was traces of mold in the shower, and we even killed a couple of roaches.
It seemed like the beds were new and updated, and the staff was extremely helpful and kind.
I’m just disappointed reading that all other guests commented on the cleanliness of the hotel. That is a must for me in a stay. So I thought we’d be okay.
Mikaela
Mikaela (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月7日
Everyone was friendly and helpful
Dana
Dana (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月7日
Had to walk up 3 flights of stairs
Norma
Norma (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年7月5日
I have stayed here many times and the staff are very helpful. Only weird experience this time was maid service cleaned only one side of the room. One bed made the other not, however if that’s the only issue I still clearly would recommend. The breakfast is also much better then other hotel chains I pay more for.
jennifer
jennifer (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月2日
The room was damp and smelled like mildew
Genesis
Genesis (3 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年6月25日
The room was so humid that everything felt wet and very uncomfortable. My son slipped a couple of times because the humidity was so bad that the floor was wet.
Hazel L
Hazel L (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年6月24日
Quick family stay
The staff were so friendly and kind, everyone from the front desk to maintenance. The room was clean and up to date. The cinnamon rolls were amazing, as always.
Kristy
Kristy (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年6月21日
I didn’t like that the pool was closed, the washer was broken, the bath tub did not have a slip proof mat or finish and our room was right next to the laundry for housekeeping so it was very noisy and we had to switch rooms.