Receptionist was overwhelemed and seemed disturbed that we, yet another customer, was complicating her night further.
They didnt have key cards for us so she had to escort us to the room. This led to us having to stay inside. On New Years Eve. For fear that we wouldnt be able to get back in the room.
Thermostat in the room did nor work, nor did the controls on the unit itself, making for a very warm night as the heater was stuck on.
The refrigerator made a clicking noise that resembled someone trying to get into the room, so that became distracting.
Keith
Keith (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月29日
John
John (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
Dec 2024 trip
Nice place and location right on the edge of the Marina. room was good sized ,clean, bed was comfy. weird smell in the lobby in our part of the building. Buyer Beware they charge $12.00 a day for parking
don
don (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Cody
Cody (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
Natalie
Natalie (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月8日
Kirill
Kirill (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Monica
Monica (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月5日
Venus
Venus (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月4日
Susan
Susan (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月29日
Dirty
The balcony, bathroom floor and shower floor were visibly very dirty. Egg omelet at breakfast was undercooked, now I know why it was free. Got a harbor view and the room we got was a weird side room with an ok view of the harbor. Wish more was visible. Staff were very friendly. The hotel just seemed dirty and run down. The area around and staff made the experience better.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
Comfortable roomy room. Beautiful marina view
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
Richard
Richard (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
leonardo
leonardo (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月20日
Junho
Junho (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月7日
Just a little more service please
They gave us the best room they had. An end unit with a view. I thought it was a different kind of hotel so it’s partially my fault for booking the wrong place. This place had nice comfortable beds and it was modern. The hotel phone didn’t work and I couldn’t reach the front desk to ask a question or get room service, When I tried to call the main number from my cell phone I got a ‘call failed’ message. I was in a frustrated and hungry mood. I felt uncomfortable staying in a place with no way to call room service so I left within an hour after I had already paid for the room. Naturally it was not refunded. On the way out I asked the manager about not being able to reach the front desk. She asked why I would be calling the front desk? I responded to ask about food for example. She replied they don’t provide that kind of service. So my take away is that the Holiday Inn Express is basically like a motel in a nicer environment. The room had a fridge, a Kurig style coffee pot, a balcony, and is pet friendly. But you’re on your own for any type of service you may need. The only place I knew of to order delivery was a local pizza place, but they had an hour wait. We were so exhausted and hungry having been evacuated from our home due to of a fire in our area. Just needed to refuel and relax but couldn’t get comfortable being unable to make a call to the front desk or find any food so we left. I probably would have stayed for 2 days even though the evacuation order was lifted.
Julie
Julie (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月6日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年11月2日
DAVID
DAVID (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月30日
cathie
cathie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月25日
Nice stay overlooking harbor
Love the location with a harbor view with balcony. Employees were polite. Room was clean & bed was comfortable. Breakfast was good. Parking cost $12. Hotel was quiet. This is our 2nd stay there. We will return.
Debbie
Debbie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月25日
Claire
Claire (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月24日
MARIE
MARIE (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月22日
Flood in bathroom
Our room jas a flood in rhe bathroom night of check-in. The front desk was advised but was not cleaned. The rooms was uncleaned and smelled of sewer upon returning on second day. We want our refund.