Worst experience. We came into town and got to the hotel around 10pm. Received our keys no problem. This was a family trip, so my mom had a room, and we had our own room. I walked in w my mom to her room while my husband was getting our bags out of the car. Upon opening the door, there was a roach crawling across the wall. The linens had black stains, the floors had stains and our room smelled of urine. I will tell you that it was bad enough we wouldn't walk on carpet without shoes. We were exhausted, as like i said, we didn't get to the hotel until around 10pm. Because of that we decided to sleep on it. That night, I killed 3 roaches in our room, my mom another roach in hers. We weren't willing to stay. We notified the hotel manager. I can guarantee you he knows the condition of the rooms. While he asked if we wanted another room, based on the sanitation issues in both our rooms, we knew this wouldn't change in any rooms. He stated since we booked w Expedia, we would complain to them and he would go about the refund process. We were willing to pay for the first night, as we did stay. However, he has not answered Expedia's request for refund. Of course!! So, my goal here, is if i help even one person to NOT choose this hotel, I'll be satisfied w that. The pictures taken are NOT a true reflection of the property and rooms. This person has gotten away w our money, please don't fall for it yourself.
