Location is very good. Only one minute walk , you may arrive at the cliff and the sea view is very beautiful.
Donny
Donny (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年12月15日
Avoid this hotel
Our room smelt of cigarette smoke , the young guy on reception disputed this . Our balcony /terrace was covered in cigarette butts. It had not been cleaned .
Over charged 2 times at £27 . The card machine was faulty according to rude bar staff. Hotel saying they will look into it .
I ordered and paid for champagne to be in our room on arrival . It was not there . I had to kick up a fuss to get the bottle I had paid for as the rude bar staff said they had none left . Several hours later a bottle arrived .
The restaurant was not in use to hotel guests as a private party was being held . The sister hotels also had private parties . We ordered bar snacks “nachos” which arrived disguised as a brick . Completely inedible .
In room the information sheet states that breakfast is ordered vis room service . On arrival the young man ( who was texting on his phone ) told us to order breakfast via room service . At 9am we ordered our room service only to be told that we had to pre book it the night before at reception.
The staff were obnoxious and could not care any less .
Sadly this is the first bad review I have had to leave . I contacted the hotel directly to address my issues . They did not respond .
Tracey Helen
Tracey Helen (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月9日
Not impressed with our stay. Room had a musty smell that didnt improve over the 3 night stay.
Bathroom tap was loose so had to move it upright to wash your hands.
Decided to have a meal in the bar on the last night. Had minimal choice on the menu. Decided on steak... not sure what meat it was but not what i would call steak. It was like processed meat which was salty and boiled. After waiting for some cutlery, we discovered there was only one steak knife (2 of us were eating steak). After waiting another 5 minutes, we were told there were no other steak knives! By this time, i had finished my meal so my husband could use my knife.
The hotel states free parking but this is only if you book directly with them, otherwise it is £12 per day.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月1日
COULDN'T SEE OUT OF THE WINDOWS
OUR ROOM WAS A BIT SMALL AND DATED, THE MATRESS WAS HARD AND NOT POCKET SPRUNG SO IF ONE MOVED YOU BOTH MOVED, THE WINDOWS WERE ABOOUTLEY FILTHY AND THE VIEW WAS OF A FIRE ESCAPE AND SOME DISCARDED GUTTERING AND DOWNPIPES THROWN ONTO A DETERIORATING ASBESTOS ROO, A HEALTH AND SAFETY ISSUE IF EVER THERE WAS ONE, THERE WERE 2 CHAIRS IN THE ROOM BUT THEY WERE VERY WARN AND UNCOMFORTABLE, THE FOOD WAS ACCEPTABLE BUT THERE WASN'T MUCH CHOICE. THE ENTERTAINMENT WAS AS YOU WOULD EXPECT.
MARGARET
MARGARET (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月31日
Suncliff Hotel Bournemouth
Great room with great view. Good breakfasts and very friendly staff. Zahra in reception was exceptional. She was very friendly and helpful. Alina in the breakfast room was exceptional too. She looked after us very well from day one. A big thank you to both of them and the rest od the staff. Definitely coming back.
Jaykumar
Jaykumar (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月29日
Cornelius
Cornelius (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月28日
Robert
Robert (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月20日
frederick
frederick (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月7日
Graham
Graham (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月6日
Outstanding stay
We stayed in the penthouse and it was amazing . The staff were outstanding and the food excellent . Warm pool overall amazing and we will be back
Victoria
Victoria (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月23日
I enjoyed my stay at the hotel . The check in process was quick and professional. The staff were friendly.
I only stayed two nights but my room was cleaned on both days and towels replaced,
DEBBIE
DEBBIE (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月18日
Good spot facing the sea,nice area.Room was tiny and should have been described as compact ruther than standard.Hotel full of coach parties and very old people.Breakfast was ok,but once the trays were empty there was no restocking of food,so get down there 45 mins before it closes to make sure you have enough to eat.
Lee
Lee (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月18日
Facilities and restaurant are a plus
Eline
Eline (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月10日
We stayed at the Suncliffe Oceana for the air show and I have to say the staff were excellent organising everything, especially the parking. The front desk staff were very helpful throughout our stay and the surprise of evening entertainment was lovely. Very enjoyable stay and will definitely be back to stay again.
Emma
Emma (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月9日
Clean with kind staff
Julie
Julie (3 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月8日
First room they gave us room34 had a broken bed
Eamonn
Eamonn (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月8日
Excellent stay. Room clean and comfortable. Staff very friendly and helpful. Excellent value for money.
Nicholas
Nicholas (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月8日
Robert
Robert (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月3日
Kesinee
Kesinee (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月2日
Airshow weekend
This was during the air show and a great emphasis was placed on the corporate hospitality/ private function visitors to the detriment of other guests. My husband waited, along with others for over 25 mins at the bar whilst the corporate guests were served. No bar meals only sandwiches, not told about this in advance unlike parking/road closure arrangements. This would have enabled us to make alternative arrangements for our evening meal on Friday. On previous occasions our daughter and son in law have come to the hotel for excellent bar meals a great disappointment that they had been cancelled, would have been helpful if a message had been sent along with the parking message.
Overall a lack of sufficient staff in the circumstances, all were visibly under duress and did their best in difficult circumstances.
Margaret
Margaret (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月1日
Nice location
Customer service on reception wasn’t great
No dining available since there were private functions on….
Lisa
Lisa (2 晚友伴旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月31日
We booked to stay for the air show. Prior to me booking the Suncliffe i called them directly to check that we were able to use the outside pools at their adjoining hotels (both part of the Oceana group) i was reassured that we would be able to make use of all the facilities so i booked.
However when we arrived we were told we were not able to use the outdoor pools, we weren't able to sit out on the hotels terrace to enjoy the airshow, we couldn't use the pub in the hotel and if we wanted to eat there we had to pre order at reception and eat in the basement restaurant.
We were really excited for our stay but the above put a dampner on our time there and will not come back to this hotel again.
jodie
jodie (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月31日
Christopher
Christopher (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月30日
Great hotel will come back
Great day great staff and really enjoyed the stay and the room,special mention to sale who went above and beyond to ensure we had a great stay ,only downside the staff at reception aren’t very welcoming ,I get they are busy but they are the gateway to the hotel and were polite enough but didn’t really interact or make you feel important whereas bar staff and other staff around the hotel were super friendly and made you feel welcomed.even the catering manager made a point of saying hello.reception only interacted when you approached them but you felt more like you were a distraction from what they were doing rather than a guest
Lee
Lee (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月28日
Me and my son enjoyed our stay. The staff were amazing, the pool and breakfast was great as well.