The room we booked was not what we received. The room was completely underwhelming. To top it off, the lights and ceiling fan didn’t work properly. One of the reasons we picked this hotel was because of the “gourmet breakfast” that was included each morning. Breakfast is served from 8-10am. We arrived before 9:30 and were told they were out of a number of items. For the outrageous price we were charged, we should have stayed at a motel 6 because that was what we received. We also called and asked before we booked if they had a place for us to charge and store our e-bikes. They said yes, which was a lie. We then had to walk our bikes up a flight of stairs and store/charge them in our room. When we asked to check out early the next morning because the room/hotel was not what we paid for, the manager informed us he would not give us a refund of the unused nights because they couldn’t open the reservation/room to anyone else and they would be losing money. I then proceeded to be on the phone with hotels.com for over 6 hours trying to switch hotels or figure out a better option. After being charged an additional $700 by hotels.com to switch hotels, they messed up the reservation and we did NOT have another room. They offered to compensate us $87 for the inconvenience. Worst hotel experience ever. We will NEVER return and suggest you don’t waste your time or money either. And shame on hotels.com for their poor handling of the situation as well.
Courtney
Courtney (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
Love it!
Excellent, super clean, comfortable and great service. My third time staying here and will return for sure.
Edione
Edione (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月13日
Christian
Christian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月13日
We had a great stay at The Eagle Inn
We spent a long weekend at The Eagle Inn (two couples). The service was outstanding, from a late-night check-in to breakfast every morning. The staff even helped me track down a few missing items during our stay. The included breakfast was excellent, and the location was perfect (easy walk downtown but also a short Lyft ride from the airport)! I highly recommend The Eagle Inn if you plan a stay in Santa Barbara. I know we would like to come back!
Edward
Edward (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
Donna
Donna (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月17日
Lacey
Lacey (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月8日
I will stay on that property again
Erick
Erick (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月11日
clean everyone very helpful
karee
karee (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月2日
Julie
Julie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月29日
The freshly made breakfasts were wonderful. The front desk guy was amazing with suggestions for dining etc.
Keith
Keith (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月26日
Peter is the best host thanks!
Scott
Scott (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月19日
Barbara
Barbara (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月9日
We lived how close the hotel was to everything we wanted, however it is on a side street that was very peaceful and quiet. The hotel had an area we could store our bikes overnight which was very nice. The breakfast was wonderful and exceeded our expectations. The staff were very helpful and answered all of our questions. We would stay here again!
Sally
Sally (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月29日
Santa Barbara's finest
Really nice place in Santa Barbara. Right around the corner from the Funk Zone. Excellent service, friendly staff, great breakfast.
Laurie
Laurie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月21日
Jessica
Jessica (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月18日
Vanessa
Vanessa (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年7月15日
Nice place great customer service good beach access