I booked a hotel room for family coming into town for Thanksgiving and I found it ridiculous and outraging that if you were local to the area the Hotel charged an extra $250 only because you had a local address on your drivers license. The room was paid for through Hotels.com. I rented the room because I was paying for it for my family members. I had three rooms and my card was charged $750 which is supposed to be credited back. But have not seen it yet. Just ridiculous!
Pamela
Pamela (4 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月17日
I cancelled my reservation early yesterday so not sure why you’re sending me a survey
Caleb
Caleb (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Jeanette
Jeanette (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月28日
We were given a room next to the kitchen that should never have anyone in!!! 5:00am
Banging in kitchen started and Metal cart that is used to transport breakfast products Up & down a TILE floor with grooves in it. Extremely loud! I booked this hotel for 3 days for a family function. When I asked front desk to please move us? I was told they were booked, kitchen lady was extremely snippy & front desk person was not much better. I asked nicely is someone checked out could
We pease be move! Assures it was not going to happen that was was lucky breakfast starts an hour later at 7:00 so I’m lucky the noise would be an hour later. Not what I would expect from A Hilton employee!! I know if it were my hotel
I would not want these people there. I can assure there was no attempt from them to be Nice or helpful. I paid an unfair amount of money to be treated like this & not sleep for three days. I will never stay at a Hilton hotel again
Stephen
Stephen (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月23日
Friendly staff, clean rooms, excellent breakfast options at the hotel. Very very nice day. Great location, easy access to downtown Charlottesville and other destinations in the region.
Anthony
Anthony (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月19日
Lovely clean hotel with nice breakfast area and a wonderful restaurant nearby.
Amanda
Amanda (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月14日
Kenneth
Kenneth (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月11日
Close to our activities, but noisey several nights late.
Terry Dean
Terry Dean (8 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月1日
Clean, modern rooms, great staff.
Judy
Judy (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月31日
Anna
Anna (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月31日
Bathroom needed some TLC but good stay overall
Check in was smooth and room was comfortable. Bathroom was dated and needed some repair. Commode seat was cracked and signs of age in the bathroom in corners of tub. There was a family reunion in the area and many stayed at this hotel so lots of kids and hallway noise at night but I travel with white noise maker so not a big problem. I will stay here again if in the area.
Harry
Harry (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月26日
The room was dirty, wrappers had been left out and the coffee packs with the stirring sticks/cream/sugar were already opened with items removed. The bathtub has hair in it and felt gunky. Staff was snippy and rude the few times I did see them. The AC in the room made banging noises every few minutes, making it hard to stay asleep. Overall, really not a great experience.
Macaley
Macaley (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月26日
Good
Dana
Dana (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月17日
Usually this hotel is clean quiet and affordable. During my recent stay I questioned the cleanliness of the room. I checked into a room and toilet had visible urine on the seat.
Joan
Joan (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月17日
As requested and expected
Richard
Richard (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月17日
The front desk staff was very friendly. Check in was easy. She also recommended a great restaurant
Sue
Sue (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月12日
After a very long travel day and upon check in I was told that the room reserved was not available and I would need to pay more for a suite that was available. I questioned the fairness of this policy as it was not our fault. I was then told by desk recep that checkin availability is not guaranteed as a policy.
After again questioning this policy she made a phone call and miraculously located a room that I had originally paid for!
Left a very bad taste in terms of customer service and honesty.