I'm sure the rooms are lovely. The location & service, wonderful. I wouldn't know.
I was scheduled for 2 nights for a business conference, but had to cancel due to an unforeseen passport issue 4 nights prior to check in.
Hotels.com called to plead my situation, but rules are rules and the hotel flatly refused any sort of refund without any escalation or consideration whatsoever. I understand if it were the night before for a packed trade show where demand for rooms was exceptionally high, but 4 nights would (in my opinion) allow them time to rebook my room and not lose a single Euro.
My question to the hotel is, did you rent my assigned room out again or did it sit empty with a massive trade show with visitors from around the world approx 1KM away? They knew I wasn't going to show.
If my room was rented, they basically received double the payment for those evenings. If they did make double the money, well done, well done indeed.
I understand rules, but also understand unavoidable circumstances. Apparently customer service truly has it's limits. Oh well, C'est la vie.
I urge caution to any and all who are reading this. Make sure you show up.... or count on losing your money. 1 Star for the experience, but it in no way speaks to the room, cleanliness, staff service, experience, etc. I simply wouldn't know.
My question to the Hotel is, did you