Never will come back. Disappointeing, dirty and dated hotel (i am not sure if i can evevn call this a hotel to be honest). Reception/staff poor attitude, lazy, lack of passion, and do not really care about the feeling/comfort/pleasance and the need of their guest (whenever you request something they would deny you and say "it is the company policy", unless you reason with them but my request are basics that any hotel would provide). My room is dirty, filthy, damaged (mould and dust everywhere, scaled shower head, scaled boiler, holes in the wall, and damged bit everywhere). No wonder they have a very poor scored reviews. I have been to many hotels in the UK and none operate as terrible as this. During the last night, they did not even make my bed which does not give me a good impression. Definitely a nightmare, ruin my stay in london. My family and i all agree that the hotel is so terrible that we wouldn't come back, nor recommend to anyone. There is plenty of hotel that are much better in Victoria or other places in London with similar or better price, but more importantly better quality.