This was our 2nd stay within the month, understanding there had been a huricane or two ( many properties were being redone) and thw pool was almost done in March but this time April , one month later still not done. Ceiling in eating area still a disaster, ewaiting for it to fall down, sign on 24/7 eatery still up ( they havent hd that in at leasst a yr)
Got to hotel and they said the room I booked ,2 months ago, is not available ( 2 queen bed , Suppose to have granchild for one night) It was Jeep week, I said where is my room? She kinda mumbled and said I'll find something. So no queens GREAT!!! Aking , ok I said not on side. She did give us a king room , for handicapp, which we're not , but ok, no grandkid. I didn't let them clean the room since last month they did'nt even make the bed, i can do that. There was also a hole on the corner of the hasack , either torn and not taped or chewed ( pet friendly and any size dog) I let them know so we were not responsible but should have been replaced , fixed or taped. Never stayed at a Hyatt thought this would be great byt not anymore. It was a disgrace, yes I should have taken pictures. I will from now on.