The property is nice enough, and walking distance to downtown Santa Cruz. The room did not match the pictures. The fireplace had been replaced with one of those space heaters that looks like a fireplace. And even though the website claims that they serve breakfast and have cookies and wine and cheese in the afternoon, none of those things is true. The lobby was closed. I tried calling several times before my stay only to go straight to voicemail and never hear back. The “check-in process was to grab a key off of pegboard” outside the main building. I don’t think there were any staff there other than the cleaning crew. The place is definitely showing its age. Carpets a little musty, floor is a little creaky. My room had an outdoor hot tub, so there’s that. But overall, had more of a motel feel than an inn feel. At least it was pretty quiet.
Brian
Brian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
suzanne
suzanne (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月16日
No employee at reception desk, had to call a phone number and was given a code to a key box with our room key in it. The room floor was tilted due to structual settling of the foundaton.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月28日
Worst place I have ever dealt with! Showed up only to be catfished by the images shown on the Expedia listing which looks nothing like the place we arrived to. It was run down, dirty looking and the room we reserved smelled musty/moldy. The person at the property apologized and mentioned they would cancel the reservation and refund our money as we did not stay there. Unfortunately they his person did not keep their word and denied the cancellation after we had left, not only that they never answered the phone as I and Expedia attempted many times to call. The voicemail is full which doesn’t allow you to leave any messages. It’s like the property manager knows what’s wrong and doesn’t want to deal with anyone but is Happy to take ones money! What a scam and bad experience, to top it off Expedia support has been useless in regards to assisting with this. Our only hope is the travel insurance claim we made so fingers crossed they are able to help. Please do yourself a favor and don’t make the mistake I did and read all reviews posted for this place and you’ll see what a scam it is.
Jorge
Jorge (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月28日
This is a very serene place. We enjoyed our stay.
Aaron
Aaron (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月28日
Aaron
Aaron (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月20日
Ashlee
Ashlee (2 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月14日
The house cleaning staff seem to be the only people who care about you and the facility.
The cleaning staff get 5 stars for their services
Thanks you Cleaning staff
Eric
Eric (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月5日
it is house surrounded by many old big tress. room is spacious, not offering breakfast.
Kenny
Kenny (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月5日
Gage
Gage (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月5日
Pictures looked nothing like the pictures posted on line, the room was misrepresented.
Heather
Heather (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月4日
Darin
Darin (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月3日
There was no one there when we arrived. We retrieved our key from a lock box. Our room was clean, but run down. We were in the Renoir room off the main building and it was completely dark. The covered bridge area and surrounding patio was not lit up at all and it was pitch black. The WiFi didn't work and the phone in the room didn't work. I think we were the only guests there and it felt creepy. We had 2 nights booked and only stayed 1. When we went to turn in the key, there was a gentleman at the front desk. We expressed our concerns and told him that we would not be staying the second night. He said he understood and apologized for the condition of the place. He said he would issue us a refund and not charge us for the second night. We were thankful, but are still awaiting the refund. We stayed here 21 years ago and loved how cozy and quaint it was. We were very sad to see how rundown it is and how it's lost its charm. In addition, there was no food served as stated on the website. Hopefully it can be brought back to what it once was.
Nicole
Nicole (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月23日
Phat
Phat (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月23日
Quaint place with easy checkin
Mitchell
Mitchell (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月23日
Stay one night at Sisley (RM 108)…I like the garden set-up and my in-room balcony to enjoy that garden.
Eric
Eric (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月17日
Autumn
Autumn (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月17日
Andrea
Andrea (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月15日
Great place to have our honeymoon
Anthony
Anthony (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月15日
The property is very quaint, very cute. The staff was very friendly and very accommodating. The rooms are slightly smaller than the photos make them look, pretty common. The Wi-Fi was unavailable during our entire visit not sure exactly what caused that. There’s no AC in the rooms, but they do provide a fan and it was actually fairly chilly the night that we stayed. Big thumbs up for how quiet it was not a lot of traffic noise not a lot of other guest noise. Bed was very comfortable tub had jets. We didn’t use the fireplace, but it was great that it was there for the really cool nights. The grounds were as advertised all in all this property is great for a short stay. I don’t know that I would choose it for someplace where I was going to be for a week, but not disappointed at all with what I found when I got there .
Anthony
Anthony (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年9月9日
Our door was ajar when we arrived and the room was dingy at best. Sand from the beach was not vacuumed. Just felt kinda creepy with no one in the office either.
Suggest closing for a month to give the place a face lift. A little elbow grease will make a huge difference.
Diane
Diane (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月6日
Cottage style property in central Santa Cruz
Quant, charming, smallish cottage style rooms. Lovely property, convenient location in Santa Cruz. Bathrooms are dated and have seen some wear and tear. Couldn't get the wifi to work and bad cell service.
Staff was responsive with requests.
No real complaints though.