I booked this hotel because it was advertised as having a pool and hot tub.
We arrived and there was a sign stating that the pool and hot tub were out of service. After talking to an employee, I was told that the pool and hot tub haven't been in operation for a couple of years...they should NOT be able to advertise this on the various booking platforms as that is fraud. I asked to cancel but was told that they couldn't cancel and refund my money because I booked through Hotels.com/Expedia. It was late on Christmas eve so we didn't have much of an option to try to get thing resolved so we ended up staying. It was very frustrating
Carol
Carol (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月23日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月23日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月22日
Do not enter
Entrance and Halls filthy. Refillable bottles of shampoo and conditioner empty.
shower tub did not hold.
floor was dirty with sticky residue
Hair in the drains, dog crap on the front steps.
Swimming pool and Hot tub, not working.
lisa
lisa (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月19日
Josue
Josue (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月19日
Great hotel
Beautiful view
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
John
John (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月6日
Our favorite place in town
It's our first choice when we are in Crescent City. Our favorite part is that every room has at least a partial view of the ocean.
Plus they npw have a sauna that's up and running.
I had an opportunity to talk to the owner for about 20 minutes and share with him several areas of concern. He was very thankful as he took notes. The issue with mildew/ mold they are currently working on. He said it's been a constant battle. But it's a problem in every motel we've stayed at in Crescent City.
Joe
Joe (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月6日
We had to switch rooms, our first one wasn’t cleaned. Like at all. The staff was friendly and made switching to a new room super easy. The second room was much cleaner.
We were super bummed we couldn’t use the pool or hot tub. Both looked like overly dirty fish tanks and smelled the same. That part was pretty nasty.
Jessica
Jessica (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月1日
Unclean and understaffed
I booked this hotel thinking Oceanfront, for 2 nights and really excited to have the restaurant there. Especially open on Thanksgiving.
The staff was rather unenthusiastic, and the hotel lobby quite plain. The room appeared fine. When I went to dinner, there was someone cursing and throwing a fit in the kitchen about how they didn't know how to cook, and they were ready to walk out. I left to find dinner elsewhere and when I came back the guests were complaining about not having any place to eat or do things.
I was feeling rather uncomfortable being there. So the next morning I went to shower I found out that my shower had not been cleaned from the last person's uses. There was long hairs just everywhere all in the shower. It was so gross.
I went to dry my hair and the dryer simply would not work.
I went down to the desk and there was no one there. So I tried calling the desk without anybody trying to answer the phone.
At this point I enlisted hotels.com help to leave this place because there's simply no staff and no a help and not working facility that's unclean.
Even hotels.com couldn't get ahold of them Via phone and they weren't responded to via email. I tried to turn in my keys at the front desk where the girl finally was there and gave me a number to the manager who never responded to my phone call.
This is the worst experience I've had from a hotels.com booking. Makes me wary of using hotels.com. And I definitely would never return to this hotel.
Johanna
Johanna (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月27日
Do not stay here
I was switched into three separate rooms, the first two were absolutely horribly dirty and had a funny smell! I was as charged an additional charge to switch to a clean room!
This is by far the worst hotel I have ever stayed at and would not recommend for anyone to stay! Looks at the pictures there was bread under the heater that was hard as a rock!!
Angela
Angela (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月20日
Erik
Erik (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
My fiance and I had a wonderful stay at your establishment. The ocean view was absolutely amazing!
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年10月24日
I will be back
Great location, good restaurant, Seaquake brewery 2 blocks away, plenty of restaurants and coffee shops nearby. Hotel needs a little TLC but was clean and good deal for the price. Wonderful vistas, I love the rough rocky coastline and the tidepools, if you want flat sandy beach there's a huge one south of it just on the other side of the marina.
Robert
Robert (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月18日
Ok hotel
We had a delay checking in. Room wasn’t ready and host had difficulty getting us a room. Then there was zero shampoo conditioner and soap in the shower containers. But the bar and restaurant were very good. Nice menu good drinks
MARY
MARY (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月17日
Larry
Larry (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月14日
Nicholas
Nicholas (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月11日
Rene
Rene (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月8日
Sunset
Old hotel showing wear and tear. Windows filthy so we washed our own so we could see out! Lovely view of the ocean and rocky coastline. Nice to have restaurant and bar as part of the hotel. Most staff very helpful.
Karen
Karen (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月7日
Lots of things
Elja
Elja (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月7日
The hotel is run down kind of on the dumpy side.
Daniel
Daniel (2 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月6日
Horrible bed and the hotel has paper thin walls. Dogs allowed so some early morning barking. Not a great stay.