Crown Paradise haha! among the worst hotels I've ever stayed in.
At arrival the front desk said they had no more rooms available. I asked if I would be getting a refund since it was already paid for, she asked me to call the 3rd party company where I made my booking. Once she seen me on the phone the Manager gave her a look and all of a sudden they had a room. I paid for Suit Superior w/sea view and got a tennis court / hotel view.
My sheets had blood stains on them disgusting!! we called front desk, they brought us clean sheets and said the manger would be returning in the morning to make a report - he never came.
This place should not be advertised as all-inclusive when you must make a reservation between 9am-10am ONLY on the app that was down w/error message 90% of the time. Restaurants empty and they will not seat you with no reservation. Only food available was the nasty buffet w/same cold food every day, horrible customer service, elevators didn't work. I even overheard the staff saying the hotel was badly maintained and needed a lot of work.
just bad -yuck
真實旅客
3 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月12日
Los empleados les hace falta servicio
lizeth ivon
lizeth ivon (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月9日
Mariana
Mariana (3 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月7日
Good Food, Facilities need some help
This was our third stay since 2019 at the Paradise Golden. This place has good value but the facilities are starting to show some age - peeling paint on building in many places and many pool tiles missing. The roof top infinity pool was underfilled the day we used it and not skimming so it was quite cloudy water. Overall the food is good especially in the night restaurants. Bottles of decent wine are reasonably priced. Room was good but sparsely furnished and we had a drip over our sink from a leak in the floor above that staff didn't seem to care much about hearing.
Michael
Michael (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月4日
真實旅客
5 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年2月3日
Victor
Victor (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月14日
Navdeep
Navdeep (10 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月11日
Hotel bueno pero con preferencia hacia extranjeros
Está terrible que le den preferencia a los extranjeros y a los mexicanos nos hagan menos. Claro que había gente muy amable con en el restaurante mediterráneo, recepción, botones o en el bar del primero piso. Pero en el bar de la alberca después de su hora de cierre solo le daban bebidas a los extranjero y cuando llegabas a pedir te contestaban súper grosero “Ya cerramos eh”. El hotel es bueno pero está horrible que le den preferencia a los extranjeros que a gente del mismo país.
Itzel
Itzel (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月1日
En general bien, pero el hotel algo descuidado
Jorge
Jorge (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月21日
Pesimo
El check in supuestamente a las 3 y nos dieron habitacion hasta las 5 y despues de una fila de 2 horas!!! El personal lentisimo.
En el restaurante Paradise, de reservacion, 2 horas despues nos levantamos y nos retiramos pues no nos sirvieron!!! Pesima calidad de alimentos y fila para todo!!!! Vas a descansar no a rogar por los servicios y vaya que barato no es !!!
Roberto
Roberto (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Richard
Richard (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Joaquin jesus
Joaquin jesus (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月13日
Muy mala experiencia
Nos cambiaron de habitación la que nos dieron no servía el aire el baño estaba deplorable y lo peor es que te lo vende como habitación deluxe
El servicio del personal de bebidas pésima actifud
Claudia Teresita
Claudia Teresita (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月13日
Veronica
Veronica (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
Felipe
Felipe (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月3日
5/10
The building is quite old, which comes with its issues—like a pipe burst that left a hallway inaccessible during our stay. The staff is friendly, but it’s clear that tipping significantly impacts the level of service you receive. Although it’s an adults-only property, the pool bars close surprisingly early, making me feel like a kid being grounded every day.
David
David (5 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月1日
They gave us a room we didn’t pay for and when asked for the right room we would have to wait a couple days or not have the view we paid for. Carlos was the best!
Michelle
Michelle (4 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月1日
Buen hotel
Buen viaje en general y buen servicio, pueden mejorar las condiciones de la habitación
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月26日
Mike
Mike (9 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月19日
Juan C
Juan C (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月16日
This resort is quite run down and dirty. Our AC didn’t work so we turned up the ceiling fan which then literally fell apart. We were offered another room without a balcony or ocean view, they said it would be for just for one night. That would be three different rooms in three nights. We declined, then we did get a better room that still had issues. The AC didn’t work well, luke warm to cold showers, curtains in shreds. We heard from a few other guests that they had been moved multiple times. The staff are trying their best with what they have. Hopefully in time the resort will receive the upgrades it needs.
Michael
Michael (7 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月16日
Staff is extreme kind and welcoming. They make efforts to help you get everything you want.
Food is not always good
The beach is beautiful and there is big "traffic" : lot of boats, ships. And be aware, you can meet a crocodile
dr.Rita
dr.Rita (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月16日
Muy mala limpieza en general
La limpieza no es muy buena
La alberca Sky está muy sucia
La limpieza del cuarto no la hacen bien solo tienden las camas y barren
Julia
Julia (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月16日
I dodnt like that i did not get what i expected due to pictures on the site were of a new area on property and i was put in the old dated area.