Only after arriving (and paying) did they mention major renovations going on all day long so the noise was crazy. There were also tools and construction debris lying around everywhere. They turned the water off during the stay which was supposed to only be for an hour and lasted several and then there was no pressure when it came back on so the toilet kept backing up. Finally, when we went to the pool, my daughter put her towel and shoes down and when she went back to get them they were INFESTED with cockroaches swarming all over. The response was “thanks for letting us know”.
Overall the place was very dated and needed a good Reno, so maybe things will turn around, but I was extremely disappointed.
Karen
Karen (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
Timika
Timika (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
Tara
Tara (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
It was OK
I killed a roach in the room which made me not want to keep my bags in there and the furnishings is old the ceiling coming down in the kitchen area but i was OK i didn't sleep at all and check out before 7 30am
Kareema
Kareema (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
Shannon
Shannon (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月21日
Good value for the price
The stay was great. The hotel is updating. Granddaughters had a blast. Loved the pools. Would like more information on what’s around with the five coupon books. The room was ok. Needs new carpet, softer bed, new sliding door and curtains.
Lori
Lori (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月19日
The view was absolutely amazing. The room itself was pretty clean however we did have an issue. There were a few roaches freaked out my kids other than that was a decent place The restaurant on site was very accommodating
CYNTHIA
CYNTHIA (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月11日
Good place
I enjoyed my stay. Nothing special good or bad to comment on
paul
paul (3 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月8日
Filthy room.. not getting cleaned on daily basis.
My room 1st. had a leak coming from upstairs, and had to be moved. The the new room was nasty. The pictures were covered in mold, there was mold on the appliances. the shower curtain had a brown spot that looked like feces. the lamp shades had what looked like bug feces on them. Complained to hotel and they came in whipped off the curtain and spayed the room with air cleaner then left the hotel stated they had returned $50 to my account, but I would need to contact Hotels.com to receive it... Never got it (of course).
David
David (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月7日
Maurice
Maurice (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月5日
Mark
Mark (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月4日
Kareema
Kareema (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月3日
Average hotel stay not the best not the worst
When I arrive the water was off they didn't inform me that there was construction on going at the hotel otherwise everything else was okay
James
James (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月1日
Stay away, far away!!!
Turned off the water without notification, very noisy construction, work trucks/equipment using handicap parking spaces!!! Parking was very very limited if drive a full size 4 door truck.
The staff I dealt was fine except for the scammer at registration, trying to push timeshares in a fraudulent and deceptive manner.
Marc
Marc (7 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月1日
Very hurt
I recently lost my mom and in grieving i needed some peace the room i am in did not have a streaming option on the tv for watching movies and i don't look at regular tv so I'm sitting in here quietly no tv on just crying nonstop that was not what i wanted i needed peace and i don't have a piece of mind i can say I'm really upset because I'm just crying
Kareema
Kareema (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月30日
Great place to stay!
Wonderful, very nice and clean!
Kim
Kim (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月25日
Samantha
Samantha (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月25日
Mark
Mark (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月25日
Fun place to stay
A quick getaway to celebrate our 10 year anniversary lots of choices for pools, hot tubs, ocean or restaurants.
Tracy
Tracy (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月25日
Dennis
Dennis (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月21日
Weekend Getaway
The stay was amazing. The staff was amazing. Tiki bar staff kept the people involved and having fun. The hole place is going under a renovation as it does need it, it still didnt take anything away from the stunning views and great times. I just hope that the price point stays ware it is. Cause i will go back time after time for that kind of fun and relaxation.
Joshua
Joshua (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
Everything was great
Miranda
Miranda (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月15日
Will return again
Love staying here. Beautiful view, clesn rooms, and friendly staff. Only 2 problems: beds are extremely hard and hurt people with back issues. Second is the welcome package. We thought it was something nice for the hotel guests since the staff guided us to the table. Turns out it's really a time share gimmick.
Kimberly
Kimberly (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月12日
We enjoyed our weekend stay…
It was a wonderful stay. The property looks exactly like the pictures the company has posted online. The lady that checked me on was polite not overly friendly. Overall, all staff that we encountered were warm and friendly. My family enjoyed the stay and would book again.