When we got there, the staff was really nice and let us check in early when our room was ready but the cleaning staff forgot to clean the hair out of the sink. The sink itself was crumbling and stained. The carpet was stained and the paint on the walls was chipping off. When I pulled back my bedsheets, there was what I hope was a ketchup stain on the blanket and when I called to ask for a new one, he said he would bring it by, but never did.
The worst parts, though, where when around 9 o’clock at night, they shut off the water because somebody had nicked a sprinkler line and they had to turn off the water in order to fix it. That meant we couldn’t use the sink or flush the toilet for a few hours, they were working into the night, making lots of noise and when I called to ask about why there was no water they didn’t offer to bring us any or do anything to make up for the inconvenience. I was also woken up abruptly at 4:30 in the morning to the sound of police officers banging on the door of a nearby room, dog incessantly, barking, and fear for my own safety as well as my child’s
I brought this up to the front desk the next morning and all they said was “I’m sorry that happened.” No offer to compensate or refund our stay. I understand that the police coming was not their control, nor was the water breaking, but the fact of them, knowing about it, but doing nothing to improve the stay for their guests was the frustrating part as well as not simply getting a blanket
