Love the waterfall in the restaurant area. It wasnt working on my birthday
Dawn
Dawn (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年3月9日
Capital Plaza
The lady at the front desk was nice but gave us the wrong room 3 times
Jessica
Jessica (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年3月9日
Gunner
Gunner (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月3日
Stay
It was great
teresa
teresa (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年3月2日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年2月28日
Jim
Jim (2 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月27日
The Hotel itself is fine but you have to get some air conditioning up to the rooms, especially 9th floor.
Jason
Jason (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月27日
Bad stay
My stay was horrible, there was mold in the shower, tv didnt work, room was hot and ac wouldn't cool it off, room service/hotel restaurant wouldn't answer their phones.
For the price this hotel is not worth the risks
David
David (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月25日
Corrine
Corrine (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月25日
Stay Away! Horrible communication.
When I arrived at this hotel I was told my room was unavailable and I accepted a downgrade. The front desk clerk then added an entire new room to my portfolio and charged for both. I’ve spent 10 days trying to get in contact with a manager to resolve the issue. This hotel takes no accountability and no communication. I’ve left my number and email with multiple front desk associates just to receive nothing back. The first time I called I left my email and was told the manager would contact me later that day. They never contacted me so I called the next day and left my number being told the manager would call me later that day. I never received a call so I called again and I was told manager would be in Friday but when I called there was no manager. Was told wait until Monday and manager will be in but when I called there was no manager. Was told again manager would be in Tuesday and yet again when I called there is no manager. I will never ever even think about staying here and I recommend to anyone reading this stay as far away from this hotel as possible.
Kenneth
Kenneth (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月25日
Jurgen
Jurgen (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月24日
Sarah
Sarah (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月23日
Kelly
Kelly (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月23日
Katherine
Katherine (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月18日
Tim
Tim (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月17日
Marcia
Marcia (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月14日
Almost a fair value
Bed had a spring sticking way out. The mattress must of been 30 years old.
Anthony
Anthony (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月8日
Jackson chamber Brian
Jackson chamber Brian (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月6日
Need morning coffee!
The room was spacious and comfortable. The restaurant was closed but dinner food was available at the bar. There was no coffee available for grab and go in the lobby at 7 a.m.
JOANNE
JOANNE (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月6日
Leota
Leota (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月4日
Average
Just an average hotel. It's old and hasn't been kept up with.
Rick
Rick (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月29日
Jim
Jim (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月26日
You do not get what you pay for
I did not get the room I reserved.
The hotel staff did not honor the free breakfast purchase I made with the room.
When I asked them about this they simply stated I did not pay for it because it was not showing up that way in the system.
Tv would not connect, coffee maker stopped working bathtub would not drain.
The manager next day gave me the breakfast coupon but that was it. She stated the reservation they received at Hotels.com was not what I had on my confirmation.
Seems these two businesses have a disconnect in regards to communication and the customer is the one that suffers for it. I will never again use Hotels.com for a reservation and I will not stay at this hotel