I needed to add a day to my reservation but was told by Syed with Hotels.com, that I needed to make a new reservation and the property would allow us to combine both Reservations. Well that was not true. The property manager was going to make me and my family check out and have to come back to check in at 3pm. So if I wanted to stay in the room, it was going to cost me $35. Then the manager said he would give me $10 off and I had to pay $25 to be able to stay in the room.
Very Disappointed with this situation and property. Will not be staying here again and may not use Hotels.com if this is how members are treated.
Lorena P. With Hotels.com was very helpful and resolved the issue I had when I contacted Hotels.com.
I hope someone contacts me to try to help resolve my issue and make sense of what happened that I was told the wrong information.
Thank you for your response in advance.
Abe
Abe (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
Ellen
Ellen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
Ellen
Ellen (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月14日
The stay was nice. The rooms were clean. The staff was friendly and professional. Overall it was really nice.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年10月23日
Ok room.
Rosalyn
Rosalyn (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月16日
Kia
Kia (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月16日
Elizabeth
Elizabeth (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月8日
Ms. Dot made the entire process a pleasant experience.
Evelyn
Evelyn (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月10日
Tiffany
Tiffany (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月1日
Broken toilet bowl, dirty carpets, rust on applicances, non working microwave just to mention the few… unpleasant smell