Unhappy w/rude desk clerk re refund of $200 deposi
I've stayed at Hyatt House Cypress 3x. I have no complaints re: the room & complimentary breakfast. I can't say the same about the confusion I experienced with the front desk staff during checkout on day after Xmas. I paid for the room when I booked it, but was charged a $200 deposit to my card when I checked in. The Mgr. suggested I charge it as Credit instead of Debit because he said debit takes longer to get your money back. I chose to charge it as Credit, but I couldn’t understand why debit took longer since it's like handing someone cash. When I checked out I asked the lady at the desk when the $186.00 balance would be credited back to my card. (I only spent $14.00 for parking). She said it wasn't actually charged to my card & should disappear within a few days. After I left, I called my bank & was told it was an actual "Pending" charge that had already been deducted from my account. I called the hotel & ended up talking to Christian, who told me I had no choice how it was charged to my card & he didn’t know when the money would be refunded. I asked for the number to the Corp office. When I called & explained the situation they transferred me back to the hotel & I got Christian again. I asked for the Corp number again & he rudely told me "I gave it to you when you called before & you even repeated it to me." That really made me mad. It's been 5 days since then & the charge is still on my account. I will not stay there again. My bank has suggested I dispute the charge.
Marcia
Marcia (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月27日
HAE KWON
HAE KWON (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
KEEMAN
KEEMAN (5 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月19日
MINHO
MINHO (6 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月18日
The AC was so loud and blowing very strong towards the bed that gave me a sinus headache
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月17日
HAE KWON
HAE KWON (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月8日
Solid Choice
Solid choice for a place to stay with a lot of kids!
CLINT
CLINT (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
Feel at home
Was here for a music festival. Hotel was amazing! Rooms were spacious and very nicely laid out. Beds were super comfortable and I loved having the convenience of a kitchen in my room! The best part is that there were guest laundry services so I was able to do a load of laundry during my stay. Oh and the rainfall showerhead in the walk in shower was awesome!
Jessica
Jessica (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Excellent Customer Service
Excellent customer service from the front desk clerk that help me
Latisha
Latisha (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Nice
Awsome love it
Jamie
Jamie (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月27日
Jonathan
Jonathan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Friendly & quiet. No major issues
Harmohan
Harmohan (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
Patrick
Patrick (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
Lester
Lester (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月15日
Javier
Javier (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月5日
The staff in the morning during the breakfast service were super nice and friendly!