Front desk was extremely rude. It was like pulling teeth to get sheets for the 3rd bed (pull out couch). They refused to give us a pillow for that bed. Stated "You should have plenty and we don't have any down here". We seen a roach that night, but it hid and we weren't able to get a picture.... until the next morning when we found it chilling in the fridge. (picture attached) When we woke up, I wanted coffee. Our room was only equipped with decaf. I asked the front desk for coffee... they were again rude and told me they don't have any. SERIOUSLY! We only stopped here to take a nap before continuing to our destination. They then told me I could buy some in their restaurant. I was not happy, but really needed a cup of coffee. The restaurant lady was EXTREMELY SWEET and gave me a cup for free. I was super happy about that. All in all, do not stay at this hotel. It is nasty and I have not seen a more rude bunch of people in hospitality in a very long time!
Shawnna
Shawnna (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月29日
Gina
Gina (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月29日
This hotel sucks
Sold room out from under us before we checked in
Luke
Luke (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月25日
Good visit, just had problems with key cards not always working.
Stacy
Stacy (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Fine
Harold
Harold (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
Great value, will use again!
This is a beautiful, clean stay and the food was above and beyond. Exceptionsl stay for the price.
Rosemary
Rosemary (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Sarah
Sarah (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月28日
Margarita
Margarita (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
Shandra
Shandra (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月11日
Great stay whenever we visit.
We stay here every time we come to Memphis. They had a tough Friday evening checking people in after a visiting football team would not check out on time. The hotel staff did everything they could and the young man behind the desk was exemplary in the face of some angry customers.
Was not the staffs fault. These hotel is excellent.
Thomas
Thomas (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
Super cool hotel in great location.
Patricia
Patricia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
Chris
Chris (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月2日
Karl
Karl (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Sarah
Sarah (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月22日
angela k
angela k (5 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月21日
Not with the money!!
We arrived at 3 and didn't get checked in till AFTER 5. I understand a late check in because of the team but TWO hours is crazy!! The manager Michael was not helpful at all and did nothing as far as discount or even acknowledgement. To pay almost $200 for one night this experience was definitely not worth it!!
Ronnie
Ronnie (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月17日
Very quiet and comfortable living
Melvin
Melvin (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月3日
Very friendly atmosphere!
Didn't get room cleaned and NO towels were available.
Leola
Leola (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月28日
Angela
Angela (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月26日
The lobby was beautiful and the staff was nice but the room was dirty and run down. Not at all what I expected.