The Wi-Fi never worked in my room, and they had no solutions to assist. The valet service availability was random at best, and non-existent after 4P on Fri/Sat. The shower head in my room looked down at a 45-degree angle and I had to keep pushing it up to complete that task. The HVAC system in the room had two setting, boiling hot or whatever was happening outside - and since there was a cold front that went through, the bedding can only be described as 'paper thin' - I spent most night sleeping in multiple layers. I intentionally left some crumbs in a spot in the room to confirm if they vacuum daily - they do not. There was a point where a pile of dirty towels collected from rooms on our floor sat outside a broken elevator for over 24-hours. We found cockroaches in a room. The windows appeared as though they've never been cleaned since the building opened. I didn't feel comfortable the entire time I stayed.
Chad
Chad (5 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月24日
Great stay
My stay was Goode
carry the receptionist was s ad maxing
Very polite , helpful and I would return because of her service
Carla at the tour desk was very helpful, informative and loved the tour she booked for us
The staff is wonderful
From the bell boy to the staff
safenaz
safenaz (2 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月23日
Crown Plaza Astor was in horrible condition
Broken refrigerator in the room no ice machine on thr floor. Bad smell lingering in the room. No bathroom amenities on arrival. Very disappointed in the room presentation given the crown Plaza brand.
Franklin
Franklin (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月22日
Good. But not rock star.
Lousy view from room 330, plus elevator noise. Hotel is older, so not top tier. It is what it is.
Jim
Jim (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月22日
Comfortable and great location
Modern luxury hotel right in the middle of the action
Shannon
Shannon (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月21日
Diego
Diego (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月19日
真實旅客
5 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年2月19日
Street of horrors.
Adequate hotel. Good for an overnight, great location and good value. Parking valet is ia nightmare. valets have no idea of costs, service and are happy to leave you waiting forever on the street. I would seek another hotel.
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月18日
Domonique
Domonique (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月18日
Wonderful!!
Super clean rooms, excellent water pressure, thoughtful staff, excellent security, comfy beds!
Mina
Mina (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月18日
Tyrone
Tyrone (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月18日
It took me almost an hour from the time I pulled up to the hotel to when I got checked in.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月17日
I called the desk for early check-in and they stayed we have aroom available. I get there but no room was available. So I waited for check-in time which was 4pm and my room still wasn't ready. So as I was about to leave the hotel the receptionist stopped me and checked me in after 5:30pm. I will not use this hotel again. I was charged full price but if I stayed pass check out time would I be charged extra?
rodney
rodney (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月17日
Valerie
Valerie (3 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月16日
Unhappy
The room was extremely small for the price. I hve started at the location 3 times before n was very pleased but not yhis time
carl
carl (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月13日
Central walkable location - good breakfast
Great location, good security, comfy beds. Clean. Right on bourbon street but it was quiet at night. I liked the breakfast, I upgraded to have it included and that was definitely worth it.
Jessica
Jessica (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月13日
Chris
Chris (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月9日
No hot water!
We didn’t have any hot water at all. And even though we have the do not disturb sign outside the door, the housekeeper knocked on the door twice around 8am.