We booked this hotel months in advance online out of convince of being right by the airport and the freeway into town. The other reasons for booking was because the room had a kitchenette with full size refrigerator. The dishwasher door was not level so we did not use as I was afraid it would not seal properly. There was an adequate amount of dishware to use for 4 people and 1 small pot for cooking. The hotel does offer a basic breakfast in the morning. HOWEVER, here are the issues we had. We never received any room keys for our room and was told that it was because of a wifi issue. Other guests we ran into had their room keys so I wasnt sure why we couldn't get ours. I asked a couple days after our check in and was still told the internet was down. We had to wait and be let into our room each time we left and came back which was very frequent. We never received any room service cleaning even though the gentlemen would come by every morning and ask if we would need it, and put us on the sheet of rooms to be serviced for the day. We had to ask for additional towels and toilet paper at the front desk, and had to take out our trash with shopping bags from purchases we made. I reminded two different ladies (2 different days) at the front desk with no luck. The pool area was horrible! The pool itself was missing cement on the bottom which could cut someone. The website shows a hot tub but there is not one at all. I cant even put it all into words as this review wont let me.
Rebeca
Rebeca (7 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年7月22日
Amanda
Amanda (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月22日
Great family rooms
The room was great for a family.. very spacious and the full size stove and refrigerator were a plus
VggJamesia
VggJamesia (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月21日
First of all the Internet was out you could not make any keys for the rooms you could not watch anything but local programs on the TV so in order to get in the room you had to go to the front desk she had to call somebody and they had to come let you in the room That was an inconvenience.
SPEEDY
SPEEDY (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年7月21日
The Area Around The Property
Kylie
Kylie (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月12日
Shante
Shante (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月11日
Could not connect to internet for gaming.
Daniel
Daniel (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年7月7日
Not so great!
The room was stuffy, and moist. The floors were slick where there was no carpet. We were never able to get the room comfort and rid the air of the old moldy/moldew smell. The hot water in the sink didn't work. Major upgrade needed!
Ralph
Ralph (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月6日
Good over night stay
Stopped for the night on a business trip. Room was very spacious with a sitting area and large desk. Checkin was quick and easy.will stay again at this location.
Darrell
Darrell (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年6月24日
Bernard
Bernard (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月20日
Front desk worker May(from chicago) and breakfast lady deserve gold medals!!!! best ever
Eva
Eva (2 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年6月19日
No TV for both days. Things happen but biggest issue is that they have NO urgency to correct it. Customers deserve better. Would never stay there again. I’m not one to complain but needs to be said.
Jim
Jim (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年6月1日
Good Place to Stay
Our stay was fine, check in was fast, room was nice, breakfast was ok. The only problem we had was the TV, young man came and reset it but it didn't work but a few minutes, I didn't call him back.
John
John (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年5月21日
There was hair in the shower long hair. Soap residue when the soap dish. I look like the shower was not cleaned I did not go and complain at the front desk I just washed and cleaned it myself. Also the sink in the dining area wasn't even clean everything else was in good shape
Trevor
Trevor (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年5月20日
The staff provided excellent service.
Tammie
Tammie (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年5月11日
No tv
The tv didn’t work only in the lobby
Erica
Erica (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年4月18日
Cockroach in Room
We stayed here one night and had no problems. The second time we stayed in same room and we found a cockroach on the bed frame. They did switch us to a different room without problem.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年4月15日
The staff here were absolutely AMAZING!! So helpful and so friendly!! My friends and I will recommend this hotel to anyone staying here! The young men working offered several time to help with our bags, the sweet ladies at the desk did everything they could to make our stay as smooth as possible, and the sweet lady at breakfast was just precious!!
Danielle
Danielle (1 晚友伴旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年4月7日
Chartise
Chartise (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年3月26日
Marty
Marty (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年3月10日
Grandkids was able to play on the basketball court
Shalette
Shalette (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年3月9日
Great people and rooms, wifi lacks
Check in was great, the lady was very nice and informative. Room was huge, clean, and well stocked. The only complaint is that there was no wifi information and it must ot be very good because even on the tv system it was painfully slow. Pandora couldn't make it thru a whole song without buffering for minutes at a time. Other than that it and its people are A+.
Dale
Dale (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年3月3日
Room great, but some issues
I really hate to criticize since the front desk staff was so nice, the breakfast was wonderful and so was the room. But I booked this hotel as a rare getaway for my wife, and the LED mirror in the bathroom was flashing. Seems minor, but maintenance came in and told me all of them are doing that. It made my wife's life difficult to put on makeup with very little lighting. The front desk told me later that not all the lights were shorted. It would have been nice for maintenance to tell me that so we could have moved to another room. Also, ice machine was out of order. I do expect more from this class of hotel