Room was good and last minute
Due to the timing of my arrival and check in
The best part for me was the Japanese hibachi dinner for my birthday … ambiance , staff and food was amazing. Breakfast was always great … the beach was something I truly enjoyed. The entertainment was ok but not something I’d go for. The massage was needed for this birthday trip
Carolina
Carolina (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 10 日
DOUGLAS
DOUGLAS (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 10 日
Márcia
Márcia (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 28 日
Jill
Jill (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 16 日
Bed bug
Our stay started well until Day two my partner noticed bites which he thought was mosquito bites. Day 3 he noticed more bites. We checked the sheets. Which we should have done day 1 but we were thinking this is a nice hotel and did not see anything. He was still getting bit so we looked again and there it was a bed bug clear as day. We made a video and took pictures and immediately went to the front desk to advise them of this issue. The Manager acted quickly and was accommodating and moved us to a new room but it took about 3 hours for them to get the room ready. So we waited and waited. I requested our clothes be washed which they agreed to. I appreciate the room change, however my partner walking around with bed bug bites to his face, nose, arms and back.I requested compensation for the time that was taken away from what should have been such a wonderful time. I waited to see if hotel would respond favorably. I did get an email 3 days later stating they would reimburse for one day and then the next day they changed the response to no compensation because there were no bed bugs after pest control investigated. So I believe they think we brought the bugs and faked the whole ordeal because I was told.. “Under no circumstances were there bed bugs in the room. So that is how this was handled. I felt insulted and upset that I was treated like I stayed at a 2 star hotel.
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 22 日
Love this hotel
Sharon
Sharon (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 13 日
Cara
Cara (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 12 日
Jorge daniel
Jorge daniel (11 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 9 日
Lasheyminia
Lasheyminia (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 9 日
Kalp
Kalp (5 晚行程)
Orbitz 真實旅客評價
8/10 很好
2025 年 6 月 9 日
Julio
Julio (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 8 日
We spent one week in this hotel. We like to share great memories with people who are thinking of having their vacation over there. It was very nice and clean, safe food, excellent services , responsible for helping fast and in time from everyone in a hotel.
We strongly recommend it .we really enjoy our time, hope to come back soon.
Thank you
Mirela
Mirela (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 7 日
Property was very clean and well maintained. Staff was very helpful and accommodating. Definitely would stay there again on our next trip.
John S
John S (5 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 7 日
Cathleen
Cathleen (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 7 日
The property is managed and kept. I have noticed a decline in customer service as it relates to cleaning and wait staff. Please know the Italian Restaurant was amazing with delicious hot food and service. All others were mediocre at best. Please work on getting and keeping the food hot. Also train the wait staff on table service. At the Palm buffet, many of the wait staff spent time chatting rather than checking on guests.
Rosalyn
Rosalyn (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 5 日
The service from start to finish everywhere on the property is outstanding. Everybody is nice, friendly, funny and just made it a great experience. The restaurants are all good and all of them can accommodate gluten-free even though it is not on the menu you just have to ask. We had so much fun at the shows and there’s plenty to do between the beach, restaurants and water sports during the days.
Gary
Gary (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 5 日
Great location, walkable, well-maintained beach and great options near by.
Terence
Terence (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 5 日
Nos encantó! Vale lo que se paga y la atención del personal es buenisima! La playa está muy linda, el hotel está en frente de una zona de restaurantes y bares para cambiar la rutina. La limpieza de los cuartos impecable, la comida muy buena! Muchas gracias Barceló!