Our stay started well until Day two my partner noticed bites which he thought was mosquito bites. Day 3 he noticed more bites. We checked the sheets. Which we should have done day 1 but we were thinking this is a nice hotel and did not see anything. He was still getting bit so we looked again and there it was a bed bug clear as day. We made a video and took pictures and immediately went to the front desk to advise them of this issue. The Manager acted quickly and was accommodating and moved us to a new room but it took about 3 hours for them to get the room ready. So we waited and waited. I requested our clothes be washed which they agreed to. I appreciate the room change, however my partner walking around with bed bug bites to his face, nose, arms and back.I requested compensation for the time that was taken away from what should have been such a wonderful time. I waited to see if hotel would respond favorably. I did get an email 3 days later stating they would reimburse for one day and then the next day they changed the response to no compensation because there were no bed bugs after pest control investigated. So I believe they think we brought the bugs and faked the whole ordeal because I was told.. “Under no circumstances were there bed bugs in the room. So that is how this was handled. I felt insulted and upset that I was treated like I stayed at a 2 star hotel.
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 22 日
Love this hotel
Sharon
Sharon (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 13 日
Cara
Cara (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 12 日
Jorge daniel
Jorge daniel (11 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 12 日
Joyce
Joyce (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 8 日
Ryan
Ryan (10 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 5 日
great trip if you tip
Zamira
Zamira (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 5 日
the staff was amazing. my view was amazing..the amount of food option are great too!
Kandice
Kandice (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 4 日
Everyone was working hard all the time to keep the place looking very nice.
Melissa
Melissa (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 3 日
michael
michael (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 3 日
I loved seeing the sanctuary for the iguanas , the extra palm trees on the beach were amazing for shade when the palapas were full .
The staff was very friendly and helpful .
Loved that the resort was easy to navigate and close to so many shops , restaurants , vendors !
I would have liked the option to upgrade to a royal level, I was unaware of its perks but next time will be getting it .
Paige Lee
Paige Lee (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 2 日
Johnny
Johnny (5 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 1 日
I don’t like
Walter
Walter (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 30 日
Maria
Maria (3 晚行程)
Orbitz 真實旅客評價
8/10 很好
2025 年 4 月 29 日
Resort not too big. Staff very friendly, in center of all outside shopping and restaurants.
Wilson
Wilson (5 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 4 月 29 日
5 star maybe out of a million, the list is so long why this hotel is terrible absolutely the worst hotel in Aruba.
The first room we checked into with was dirty and gross. We requested a new room and was able to get another room which was clean but the toilet ran non stop and the A/C barely worked. I spent most of the day in the lobby sitting area because it had A/C.
The food and the dinner accommodations were absolutely horrible, the food was barely edible and we ate out in palm beach every day.
Pool chairs stained and all falling apart, junk!!!!!
Thank goodness this was my second time in Aruba and the Barcelo didn’t ruin my Aruba experience.
I will never ever go back to the Barcelo
Steven
Steven (6 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 29 日
Hotel was very quiet. Loved this. Property definity needs some TLC. Staffed was so sweet and very attentive
Laura
Laura (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 28 日
Staff wonderful, food good. Bar limited brands of alcohol
Joan Margaret
Joan Margaret (6 晚友伴旅程)
Travelocity 真實旅客評價
10/10 完美
2025 年 4 月 28 日
The staff at The Barceló is so friendly..Restaurants are great ..weather is perfect ..hotel very clean
Laura
Laura (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 4 月 27 日
I don’t like
Mauricio
Mauricio (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 27 日
Room was clean and comfortable. Some of the Pool chairs were uncomfortable. Strawberry Daiquiri mix was horrible.
LINDA
LINDA (6 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 27 日
My son and I had a wonderful week stay at Barcelo. There was plenty to do, we felt very safe, and the staff there were top notch. I would say that the only two things that could be improved would be updating the condition of the hotel and the food could be better. Other than that,it was awesome!!!