高級酒店，設有 3 間餐廳，鄰近天城室內主題樂園
改善: 平日增加shuttle bus 班次
整體感覺不錯 Shuttle bus服務很好，但是數量應該是不太足夠，因為不清楚要預約，所以到現場有位都是2-3…
此住宿聲明其有遵循安全與清潔 (馬來西亞)及Safe Travels (世界觀光旅遊委員會)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
外賣早餐需額外收費，成人約為 MYR 30，小童約為 MYR 15
機場接送的收費為每輛車 MYR280 (單程；最多接載 3 人)
泳池開放時間為 08:00 至 11:00。店內保安設備包括滅火筒、煙霧探測器、保安系統、急救箱及窗花，讓住客安心放心。
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
每間客房在各次預訂之間會留空至少 24 小時 日。
此住宿確認有遵循Safe Travels (世界觀光旅遊委員會)清潔及消毒指引。請注意，不同國家和住宿的文化和旅客政策或會有所不同，顯示的政策由住宿提供。
按金：MYR100.00 / 每晚
Unsatisfactory room condition due to poor maintenance management.Air conditioning was not in good working condition,bathroom drain outlet was clogged, wash basin drain pipe choked.
Ah Seng, 3 晚家庭旅遊, 2020年10月01日
Everything was good except for the breakfast session, during the MCO - guests were allowed to eat for 30 MINUTES ONLY. Just a simple buffet menus were available.
1 晚家庭旅遊, 2020年08月01日
This hotel is a remote road near the Resorts World Genting, mind you there's NO shuttle service as per advertised. You will have a hard time getting back and forth depending on the time and availability of drivers. Genting is a very secluded area. About the hotel, from outside it looks very good. But once you get to the room you will be more than disappointed, here's the few things that really let me down and regret choosing this hotel over anything else, I feel robbed for what I paid. -The view from the room was enclosed behind two protruding walls so basically I have a VERY narrow view, also facing a construction site that won't be finished at least until 2021. -TERRIBLE NOISE from the construction site, be mindful there's a LOT of construction going on around the hotel so there will be dust, smell and noise. -The room is quite dirty, the floor was all smudgy and dusty. I bumped into the bed and moved it a little bit, VERY DIRTY. So they just pretty quickly clean the floor but don't even bother cleaning the corners or edges around the furniture (including on the edge of the bed and bedside tables). -Hot water will last you for about 7-10min then it will only be warm water which is not nice in a cold weather like in Genting. For a place like this, I wouldn't pay more than 120-150 ringgit a night, definitely not worth it.
Glen, 1 晚浪漫之旅, 2020年07月17日
The hotel was totally overpriced for what it was. Our 'suite' was very dirty and shabby. It was more like a hospital than a hotel. White and bare walls. There is a building site outside which was very noisy. The facilities were not all open and the price is not reflected in this.
2 晚家庭旅遊, 2020年07月13日
Remote controllers of two TV set didn’t work. The rooms smell fungus. The sofa has stained with fungus. Check in process was terribly slow. Breakfast was cheap quality and less choices. The room key cards didn’t work on second day.
2 晚旅遊, 2020年07月09日
Staff very well trained and very dedicated to guests' wellbeing. However, I paid 5 stars and got 3 stars. Unfortunately they use the COVID SOP/Measures excuse to serve a horrible in-room dinner and a worse breakfast. No problem with in-room rule, but the quality is terrible. Even street food is much better. Sure, for the price paid, they can serve a high level meal in-room.
Luciana, 2 晚家庭旅遊, 2020年06月18日
We found 1 food item at buffet breakfast to be stale and gone bad. We also noticed the supervisor at the Kembali restaurant collecting a plate left behind by a guest on the food counter and putting it back with the clean plates.
2 晚旅遊, 2020年03月15日
Hated our stay here. Originally booked 3 nights but checked out after the first night. Check-in couldnt find our reservation but were super nice and all sorted after 10 mins. Got to our room which you needed to take two elevators to get to. Room OK nothing special but OK.that night when trying to sleep construction work with repeat banging called reception who very kindly gave us another room. This room was same as other but in different location of hotel so quieter thank goodness . Ordered room service and found out we couldn't put bill to room so had to pay cash. When room service arrived it came in a brown paper bag in plastic containers not the 5 star we were hoping for. And presentation horrible the lettuce looked like someone had got it out of the garbage bin which we binned ourselves. OK meal wouldnt eat again thou. Setteled to sleep and above the bed is a fire alarm thing which every 6 seconds flashes a green light which is like lightning lightening up the room and no way to stop it drove me and partner Insane .the air-con made so much noise it sounded like it was a ice machine dropping ice blocks constantly.the light from air-con numbers lit up the room also it was horrible and the mirror cupboard has a light in it that turns off when door closes our door didn't close so had to shove thong in it to keep shut and stop light. On check out told staff we checking out early and told our complaints none of them seemed interested or apologetic is seemed normal practice
Tammy, 3 晚旅遊, 2020年03月01日
Quite disappointed with the indoor theme as most rides are not opened.
Mandy, 2 晚家庭旅遊, 2020年01月01日
I have paid $1,200+ for a 5 Star hotel Suite but was given a $500+ apartment! The apartment was smelly and the cleaner covers the air with air freshener. Extremely disappointed and got cheated. Will be contacting CASE to resolve the cheating hotel rate.
Jenny, 2 晚家庭旅遊, 2019年12月24日