2/10 欠佳
2025年2月25日
Hotels.com is terrible
Charges me even after I said I was leaving due to the security latch being broken open by hammer or something, blood on pillow cases, mildew/mold in rooms, moisture/water in halls and running down walls, filthy, very unsafe, manager at front desk was a complete jerk and refused to help at all, the businesses next door say hookers and drugs run through that hotel all the time so not family friendly at all. The hotel posts and advertisement is a complete lie from what the condition and location actually is. I put in request with hotels.com because I wanted my money back since we left and did not stay and have not heard back from them at all. There is no phone number to talk to anyone with hotels.com so I wil never use them again if I don’t get my money back and I will be letting everyone I talk to because we travel with lots of teams know that they charged me and have no way to contact anyone to get a refund even when the hotel said they would and did cancel our stay. So this company just kept our money and we didn’t even stay there!
Tracy
Tracy (1 晚家庭旅程)
Hotels.com 真實旅客評價