Front desk was uninformed about cost on arrival. Hotel made unauthorized charges to credit card and was unsure how to reverse charges. Had to deny charges with card company on return although front desk Manager had promised reversal. Gift shop overpriced. Room was dated and carpets were very very filthy. Cleaning service did not vacuum or clean surfaces once during entire 8 day stay despite complaint to front desk. Extra towels and blankets reeked of mold and dust. Saw that these are kept in garage. Grounds are wonderfully kept but properly needs updating in interior. Witnessed many guests complaining that room given was not what was requested. No on site on service and on site restaurant is outside by pool area with only pool food and no shelter. Employees park in guest parking garage. Location is wonderful.
Natasha
Natasha (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月14日
Mary
Mary (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月9日
Old and tired.
I have been coming to this property for 30 years and the units are getting old and plain tired. They are in need of a major renovation. The grounds are well maintained and the views are excellent.
Victor
Victor (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月12日
Interesting environment, good self catering facilities within the villa. Crystal cove beach 10 minutes walk. Newport coast 6 minutes drive away
Paul
Paul (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月29日
LIZAI
LIZAI (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月19日
The grounds are beautiful and the location is perfect. The villas are clean and spacious and the pool accommodations are great! We love this place!
Ann
Ann (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月20日
Destinee
Destinee (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月11日
Zaynab
Zaynab (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年7月10日
Service was really bad. There is no coffee there is no free breakfast no restaurant with servers Service has gone to sh..t all they have is the property
Allen
Allen (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年5月31日
Rochus
Rochus (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年5月27日
Staff was amazing. Our villa was on ground level and there were bugs on the floor. In addition, there were loud kids running around above us all night and the walls were thin. But the room was nice and big. Very nice. The property is beautiful and parking was great.
Creighton
Creighton (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月26日
It was a beautiful property. Amazing pool, and great location.
Christos
Christos (3 晚行程)
Orbitz 真實旅客評價
10/10 完美
2024年5月25日
Paul
Paul (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年5月23日
Property exceeded expectations in spacious grounds, quiet, very roomy and nice amenities. Downside is 4pm check in
Kenneth L
Kenneth L (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年5月22日
Terrible service from Male Manager
Well this is our 5th time staying at the Marriot Newport Coast Villas and have always requested to NOT be in the 2900 building or 3400 building because of the loud car noise and engines revving from the main road - and everytime at check in no matter if it’s a Monday or Wednesday etc they say they are at FULL capacity and can’t accommodate that - now we have stayed various off months throughout the year and recently stayed and were stuck again in the 2900 building with loud cars, motorcycles and we had to go buy a fan to block out the noise. We booked 2 nights a Monday and Tuesday and again we please requested to NOT be in the 2900 or 3400 building and at Check in Yousef said he saw that request but all they had was the 2900 or 3400 building. We couldn’t believe it! The hotel was not busy, not fully booked by any means and we were so confused and bummed out - so he asked if we wanted to speak with a manager and we said yes please. The male manager came out and laughed at us and said you booked thru Expedia! The only rooms are in the 2900 and 3400 for booking thru a 3rd party! He announced it to everyone that was standing in the lobby and I was so humiliated. I told the male manager that I had been a long time member of Hotels.com and always booked through them and had no idea that by using them, I would only ever get the very UNDESIRABLE rooms. Wow! I had no idea that’s how it worked and made us feel less than because we didn’t book directly thru marriot.com