Nothing worked, room was dirty, parking was a nightmare, and staff was not friendly
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月17日
My first and last stay here
This place was disgusting! Next time I will spend the extra money and go elsewhere. I don’t mind stuff being old but I do mind when my room smells like mold. The guy at check in looked like he was ready to fall asleep and housecleaning threw stuff of mine away. Again I told mind old but the condition was disgusting! The fridge froze all my stuff even after I adjusted the temperature multiple times. They said they would give me a credit for throwing a personal belonging out and they never did, which I will be calling about. It’s cheap for a reason!! The only good thing about this place is the share a parking garage with the residence inn and it creates plenty of parking and the location.
Priscilla
Priscilla (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月15日
Smelly Quarters
First for the price paid I expected better quality. My room was much smaller than appeared in the picture. Upon entry the room had a sewer odor present that never dissipated and was only tolerable when we opened the balcony door. The front desk summoned maintenance who only changed the filter and that dis not eliminate the noticeable odor. The hotel was at capacity and I could not change rooms. Other than convenient location being Disneyland Park and the Convention center if offered Nothing else. I would not recommend staying here.
Riley
Riley (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月15日
Good value and close to Disneyland
Very close to Disneyland after a long day. Really appreciated the lower price and no parking fees! It was clean and comfortable. I will stay again.
Dawn
Dawn (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月15日
Friendly front desk! Walk to park, not bad at all.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年2月14日
Margy
Margy (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月13日
Eric
Eric (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月12日
Great stay as always.
As always everything was great. I appreciated Alexa getting back to me about the rates quoted by Jesus for our extra night’s stay. All interactions with front desk staff, housekeeping and even my conversation with your reservations line were all positive experiences.
Sharon
Sharon (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月12日
Our go to Disneyland hotel.
We’ve stayed at Portofino at least 5x in the last 5 years for its proximity to the park, price, and surrounding shops and restaurants. Front desk staff and housekeeping are always helpful and courteous. Suites are spacious for our family of 4 with teenagers. Room is always clean. AC can be loud and water pressure is a bit low but it’s not a deal breaker. Will continue to come back.
Sharon
Sharon (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月11日
Michelle
Michelle (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月11日
Don't do it!
Room was very dirty and we had to request to be moved to another room. The new room was very run-down and we would definitely not recommend booking at this location.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年2月8日
Brianna
Brianna (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月7日
Great location, but outdated.
Conveniently located, but the rooms are a bit outdated. The bathroom didn't have a fan. The top bunk rail was loose, but we didn't use the top.
It was a short walk to the park and parking was free, but the facility needs some updates.
Juanita
Juanita (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月4日
Humberto
Humberto (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月4日
Irene
Irene (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月3日
Good hotel
Checking in was a breeze and they held our luggage so we could spend the day at Disneyland. The shower was outdated and shower head leaked a lot.
Checking out was a challenge. There was an hour and a half with nobody available from 0700-0830 due to the desk person leaving without coverage. Their replacement was stuck in traffic during the Disney half marathon. They did accommodate us with a late checkout allowing us more Disneyland time.