The environmental hygiene is poor, and the living room is covered in dust, clearly not cleaned
The most outrageous thing is that the staff knocked on the door at 8:30 in the morning and said they wanted to clean the room, even though we were still sleeping
Hiu laam helda
Hiu laam helda (3 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2023年4月11日
飯店太舊了,不像希爾頓等級的體驗
KUAN-CHIEH
KUAN-CHIEH (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2023年1月10日
Wan Lan
Wan Lan (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月10日
Mohamed
Mohamed (5 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月10日
There was no hot water for showers
Gareth
Gareth (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月7日
Ingar
Ingar (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月5日
Ayane
Ayane (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月2日
When I checked in the receptionist she did not greet me with a smile or anything. She was quite stuck up and did not have great customer service at all.
On top of that, she gave me a room that did not exist at all. I went to the floor as she stated and the room number did not exist. I then had to go back to reception and the other receptionist told me the room did not exist. It took around 20-25mins to sort this out and the lack of customer service was evident. I would have preferred a little more welcoming atmosphere. On top of all that when I asked about the car parking situation at the hotel, the receptionist just said she doesn’t know anything about it and it’s not linked to the hotel in anyway. On the signage it’s clearly labelled at Hilton hotel car park which is managed by an external company. How can the people that work at the hotel not know anything. It was a disaster.
On a positive note the next day when in the breakfast area, the hosts were amazing. They were so accommodating and welcoming and were so lovely.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2025年2月2日
I wouldn't stay again unless they rennovate
We came to London for the weekend with friends. We each stayed in a different wing and both were very worn out and not to the standard that matched the price of 200 pounds per night. Our room also smelled like smoke even though all rooms at this point should be smoke free. The staff was kind and the restaurants were decent, but we definitely wouldn't stay again. Everyone was disappointed. The Edgeware tube station is nearby so it's relatively easy to get anywhere in London.
Nathaniel and Ariel
Nathaniel and Ariel (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月2日
Kathleen
Kathleen (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月27日
Tone
Tone (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月27日
Amit
Amit (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月26日
Marianna and Teresa at breakfast were absolutely amazing! Thank you so much for your help with the birthday surprise