The hotel was very nasty and out dated. When my family and I received our room we went to the elevator and it was about to fall apart and very unclean. Upon getting off the elevator the hallway was smell like someone was just sitting there smoking all day and the floor was not clean at all. We finally made it to our room and the bed look like someone was still sleeping in it, the bathroom was very filthy and the tub and hair and stains all over and the floors have not been cleaned. We then went back down to the lobby to tell the front desk clerk they then tell me they didn’t have another room of the size that I had. So they gave me a smaller room which was nasty as well. Look like the bed sheet hasn’t been changed in a while and has stains all over. Went back down to the lobby and they gave me another room. That room was worst than the other two previous rooms, it seems like the housemaid did not attempt to clean it. The bed, tub, floor, refrigerator was all nasty.
Eddie
Eddie (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月15日
Shareka
Shareka (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月15日
Everything Nasty or Doesn’t Work
This by far was the worse hotel I’ve ever stayed in. First thing no Tv and no heat and it was really cold there and they said they had no room we could move to. The next day we went to the front desk to see if we could get another room but the room was nasty and had roaches everywhere. The front desk seemed to be very unprepared for what was going on there. I asked for a refund but they refused because they didn’t have a manager on staff and they said they couldn’t give us a refund without the manager. This hotel should not be in business because nothing worked in that place the exercise equipment was not working as well the area was very dirty and no one seems to care. I paid my money up front and I didn’t receive what was advertised. I stayed at a hotel were everyone complained. It needs to be fixed or closed down. Someone needs to get me a refund for my stay. Hotels.com should not be advertising a place like that. I’m one unhappy customer.
Jeffrey
Jeffrey (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月14日
LIVING NIGHTMARE!
Terrible, idk where to start..roaches..pubic hair on towels...bad odor..bed very uncomfortable..didn't try the breakfast after seeing what i saw in the room..so gross!!! Nasty...Housekeepers were eating breakfast off the line and one was still in pj's..omg. so unprofessional. Pool was green.
Yvette
Yvette (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Katherine
Katherine (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月24日
Kristian
Kristian (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月23日
No breakfast was a disappointment.
This hotel has recently gone through a recent renovation but it wasn’t enough. First there were no options for a breakfast. That is part of a trip that most enjoy. Disappointed in management in that.
The elevator needs to be upgraded. It’s like one you might in the historic places in San Francisco.
The young man that checked me in was very courteous. He stayed calm when many parties arrived at once.
The room was clean and I slept well.
I’m not sure I’ll return to this particular hotel. I’ve stayed in other Comfort Inns that were better than this one. Comfort management you need to make a surprise visit to this facility.
BARBARA
BARBARA (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月17日
Never again !
NEVER AGAIN ! They give us a room that had been slept in and trashed and I assume still occupied, when we finally got a semi clean room the door was standing open when we arrived and would not close ( had to fix that myself ) the toilet had been used and seat fell off when you sit on it room was musky smelling , shower nozzle was loose in the wall and broken , elevator was in poor repair and plain scary to ride , the hallways were dirty and smelled of mold among other things . They had no breakfast and I wouldn’t have eaten there if they had ! Everything past the front desk was in poor repair and if it hadn’t been so late and so tired I would have never stayed there and will never again !!
Bruce
Bruce (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月15日
Corey
Corey (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月15日
Dwan
Dwan (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月10日
No Customer service or leadership
Customer Service was terrible- went by location to see if room was ready early and no one was around desk or office to ask- called for some help but to avail. Check in room and there was only one towel and one hand towel only. Had to go to deck to get towels. All Ice Machines on all floors out of order. No coffee or breakfast is offered until further notice! went to check out next day and no one available - just had to leave key at desk- was ignored by cleaning crew that were in lobby
Steven
Steven (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月9日
Gaurav
Gaurav (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月8日
not so good
Hotel in poor condition. Some amenities unavailable. Breakfast cancelled until further notice, no notice given ahead of time. Machines in gym not working.
Michael
Michael (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月5日
Eulicia
Eulicia (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月4日
We tried to check in early (2 pm) because we had a wedding at 4. There was not a car in the parking lot but she would not let us check in until 3. I thought that was very inconvenient. Also, we knew that the breakfast was off but we asked about coffee. We were told there would be at least coffee but none available Sunday morning.
Jamie
Jamie (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月4日
I reserved & was charged for a queen suite room. Upon arrival, we entered the room and the smell was horrible. It was wet carpet all around the AC unit and it gave the room a strong, musty smell. The attendant checked the room and confirmed the complaint. We were switched to a regular queen room in which the toilet was broken. After checking out I asked for the manager and was told someone would call me. NEVER RECEIVED A CALL!
I was also still charged for the suite and did not receive a credit for the downgrade.
Tomeca
Tomeca (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月4日
Unhappy with cleanliness
This hotel has a roach problem. I did inform the front desk I was told management will be in touch. I have stayed here many times and seems like this location is definitely declining.
Eulicia
Eulicia (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月3日
No breakfast…… no one ever came to give new towels
brigette
brigette (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月3日
Nice hotel
Pros - The hotel was overall nice. The room was clean and looked very nice. Bed was very comfortable, tv was easy to navigate.
Cons - lighting in the room was bad; no lightbulb in the lamp on the desk. AC was very hard to set because the modes on the unit were rubbed off and very hard to see. The toilet seat was not sturdy and moved when I sat on it. Biggest concern is that I killed about 5 roaches. They were all in the bathroom, and varied in size.
ArRhonda
ArRhonda (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月3日
WiFi issues
Make sure to ask for the WiFi password at the front desk because the one on the key envelope has the wrong one.
Wilber
Wilber (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月2日
Terrible hotel and dirty rooms.
Do yourself a favor and avoid this hotel. There are plenty of other hotel options in Ruston. I am not one to complain but people should know to avoid this establishment. Upon arrival, we had to switch three different times to different rooms due to a multitude of problems/issues with the rooms. The third room smelled of heavy cigarette smoke even though it was a non-smoking room, the bed comforter was stained with what I HOPE was spilled coffee (stain) on the white comforter and sheets and we had to kill roaches on the walls by the beds as well as in the bathroom area. To top off everything, the continental breakfast was not available and when asked about it, I was told "we don't put that sign out until the morning." By that time, you've already spent the night.
Sad state of affairs at this hotel and I only post this so that others will know.;