Good overnight stop. Glad the hot tub was working. Need to fix the door to the workout room, it hits the floor and squeals loudly.
Nicholas
Nicholas (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月10日
James
James (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Xiaodong
Xiaodong (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
We stayed at this property before and we always receive great service
Larry
Larry (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月24日
Very friendly staff
James
James (8 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月23日
Stayed one night with my wife and infant son. The staff checked us in and placed us in a room directly overtop of their smoking area on the 2nd floor—despite seeing that we had an infant and despite there being other rooms available. The AC unit for the room was sucking in the smoke directly.
The front staff was unwilling to remove the smokers as that was their designated smoking area. We had to ask the smokers ourselves to move given the circumstances.
When more smokers returned, we decided to ask for another room. Which the staff did oblige, but only by putting us at the far end of the hotel. They didn’t offer any help to help us move our suitcases either. So we had to go back and forth several times in the middle of the night with an angry infant.
Why put us in a room directly above the smoking area?! Especially when you can see that we have an infant with us?! That shouldn’t be on us to flag which non-smoking rooms are in fact non-smoking.
And then why make moving in the middle of the night such a hassle for us and offer no help—despite there being staff standing around not helping guests.
Considering this hotel? Save yourself the effort and go somewhere else.
Timothy
Timothy (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月13日
Didn't honor the booked room. Happened to multiple people we spoke to at that hotel. Seems to be a common factor. Toilet rims were covered in black mold. We left wanting a refund. Still waiting at the time this was written.
Michael
Michael (2 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年11月10日
One night stay at Holiday Inn, Liverpool
I booked this one night stay on Hotels.com and requested a room with a hot tub as this was the picture displayed on website. When we arrived we were given a Jr Suite but no hot tub. We were told we could not get a room with hot tub on Hotels.com because it had to be booked through the hotel instead. This was never told to us and Hotels.com needs to take down the picture of the hotel room with the hot tub, which we paid extra for as this room cannot be booked through them as shown. Our room was not refundable so could not cancel and rebook.
Room was large but needed some updates. It was very cold and damp when we arrived in the room but even though we turned the heat up, it never got warmer. Apparently the temperature in the room is regulated so you cannot get it any warmer than management wants it to be. The TV in the room was very small and if your in bed, you can barely see it as the contrast was very dark. The channel controller would not work unless we got up and stood next to the TV and even then it was difficult to change channels. Frustrating! Shower was nice but it took about 5 minutes to get it where it was hot enough to get in. We got the Breakfast Buffet the next morning but was disappointed by the cold food that should have been hot. We did not use the restaurant. The staff was polite and apologized for our inconvenience but from the start to finish was not happy with a room we paid over $200.00 a night for.
Will not stay again.
Deborah
Deborah (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
Staff was great and rooms were very nice!
Tricia
Tricia (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月2日
Jennifer Christine
Jennifer Christine (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月29日
MATT
MATT (1 晚行程)
Travelocity 真實旅客評價
4/10 一般
2024年10月28日
Phone in room did not work, bathroom door would not shut, hair dryer did not work. Staff unable to resolve any problem. And offered no compensation.
william
william (1 晚家庭旅程)
Orbitz 真實旅客評價
10/10 完美
2024年10月27日
Convenient, clean and staff very nice
KATHLEEN
KATHLEEN (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月26日
The staff was very nice and accommodating. The hotel was very clean.
Rochelle
Rochelle (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月18日
Don’t book online Book direct
Nice hotel. We booked a suite with a full kitchen for a family event. We were supposed to also get a bottle of wine. We paid extra for the room. When I checked in I was told because I booked online I couldn’t get the room. That I need the call the hotel direct next time. My cousin booked direct and got a free upgrade to the suite we booked with the wine. Restaurant was awesome.
Ben
Ben (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
Nikolay
Nikolay (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月14日
It was all right
Dennis B.
Dennis B. (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月13日
Excellent service and hotel
Janet
Janet (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月5日
Stayed at this hotel before going to a concert. Super easy check in and out, clean room and friendly staff. Would stay here again!