My partner and I booked a 4 night stay for my cousin's wedding. One room for two people. When we checked in we were given one room key to share. No problem.
Coming home late from the rehearsal dinner, wearing suits, we were stopped coming into the hotel and asked to prove we were guests. No problem. I showed my room key.
That was not acceptable.
So I showed my ID which matched the room card.
Not good enough.
The clerk pointed at my partner and said "what about him"
So I offerred his ID, as he was also a registered guest.
Not good enough.
We were told to show his room key as well.
Now angry, I explained that we were only given one room key.
An arguement ensued, until fed up we simply went to the room without permission.
We immediately sent an email to the hotel about the situation, then went to bed.
The next morning, we explained the situation to the desk clerk, who said he had read the email and apologized.
Before leaving for the wedding, we explained to another clerk, who had read the email and apologized.
When we returned from the wedding, the clerk from the previous night was at the desk, and he immediately started shouting at us in the lobby, causing another arguement.
We sent another email to the hotel.
Our last night we stayed in because were afraid of another confrontation.
The hotel has still not responded to any emails or made any effort at all to rectify the situation.
IF YOU ARE GAY, DO NOT STAY AT THIS HOTEL.