We reserved two Jacuzzi rooms. The minute we walked into the one room. We found a cockroach on the bathroom floor. Went to the front desk and they offered to mop the bathroom floor. That is it. Over the next two hours, found four more cockroaches, and the front desk, absolutely for refused to do anything about it. I finally complained enough that they moved us to the second floor in a non-Jacuzzi room. Told me we would get another Jacuzzi room the next morning. The next morning came and they told me they did not have a Jacuzzi room available. I ask for at least some of my money back between the cockroaches and not having the type of room we paid extra for have been waiting for over a week. Still no refund still no call from the manager And they actually took $50 extra out of my account than what they should have taken! Ask the front desk person many many times to speak to a manager the first time they told me the manager would be in in the morning and she would come speak to us. That never happened. Ask them to call and let me speak to the manager over the phone they refused. The front desk worker told me they were crediting my account, but again never did. I have called the hotel every day since our trip and they continuously tell me there is no manager available. They have taken my name and number several times for a manager to call me back, and I still have not received a call. . The lady in the room two doors down from us found cockroaches and bedbugs and her room also!
Alicia
Alicia (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月30日
Nice place but needs some updates
Nothing like the pictures said it was , not a bad place all and all but wish the bed and pillows was better
Tim
Tim (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月24日
Roger
Roger (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月23日
Good Stag
It was clean and smelled good. Only issue we had was the pool was closed and that’s the only reason why we decided to stay there so my son could have some swim time. It would have been nice to know before booking so I could have chosen a different hotel.
Laci
Laci (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月21日
Dave
Dave (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月8日
Robert
Robert (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月2日
They were friendly
Cara
Cara (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月27日
Bathroom in room was a little dirty. Soap residue not clean on soap dish or shower ledge. Hair on floor and shower.
Pool had dirt on the bottom. When you walked in the pool you could see the dirt swell up.
Staff was very nice and friendly
Breakfast was good
Jeremy
Jeremy (3 晚商務旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月21日
Scott
Scott (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月19日
Tim
Tim (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月18日
Melissa
Melissa (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月16日
The smell in the room and in the bathroom was awful. The bed was the most uncomfortable bed we've ever slept in. Will not be back. Do not recommend.
Tamara
Tamara (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月10日
This survey no room in bathroom no counter top
Michael
Michael (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月8日
Ken
Ken (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月7日
With first stepping in to the elevator with what looked like blood spots or VERY old spaghetti sauce stains and realizing that none of the buttons light up let alone the screen show us what floor we are on to help, not a great first impression. The elevator made horrible noises that led us to believe that we didn't know if it would make it up to the 4th floor. We get into the room and everything looks fine and we had to quickly leave to get to our event... After we came back, we realized that everything was not fine. We were met with extremely loud guests that were disruptive until almost 2am. The bed closest to the window had dirt in between the sheets, The bathroom vanity was covered in dust and was dirty. The best part? I try to shower this morning and I turn on the water and for almost 10 minutes I had to let the water run because it spewed nothing but dirt and other gunk and the tub was so dirty I didn't want to get in until it was gone. By the time I could quickly get in to just wash my face and hair I had cold water. If I could un-stay here I would in a heartbeat.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
8/10 很好
2024年9月2日
My only complaint is the shower pressure is terrible It is in a great location. There’s lots of good restaurants.
Javon
Javon (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月1日
Bathroom shower needs deep cleaning.
Everything was good. Only thing I didn’t like was the shower curtain was too short and water was getting on the floor and there was mildew on the bottom of the shower curtain. The shower tub could use some deep cleaning too.
Deloris
Deloris (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月31日
all ok breakfast very nice
ANN
ANN (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月31日
Roaches and dirty room . Property needs updates .
Latasha
Latasha (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月30日
Room was roomy and comforable. The hotel in general is beat up and run down.
Sarah
Sarah (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月26日
Timothy
Timothy (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月23日
Bathroom had black bold in the tub.
Tv and fridge stand/cabinet was collapsing.
Daniel
Daniel (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月21日
Jim
Jim (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月19日
The room was nothing to write home about. The breakfast was worse. The eggs were scrambled and almost totally gone. I could not make a waffle because the batter was out. I was going to grab a sweet roll but the were gone and I couldn't find any butter for toast. Needless to say, this was one of the most disappointing breakfast I have run into.