Everything was great, however I was expecting a couple of complimentary bottles of water to keep the overall standard at the same level. Otherwise great stay.
Charbel
Charbel (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月20日
lovely hotel
gary
gary (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月15日
Desyrée
Desyrée (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月9日
Marco
Marco (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月2日
R
R (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月29日
Not great rooms
The room on the first floor smelt bad and the drain in the shower was blocked which was the reason for the smell. We were moved to a different room, but that was a downgrade from our original room we paid for. The only compensation was a voucher for a beer/wine in the hotel bar.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Ebru
Ebru (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月8日
Not bad but not breathtaking.
Nice property with funky pool and roof top bar. Unfortunately the roof was booked out and guests were removed at 5:30 for private parties. Not sure if it is value for money but it is nice.
Nathan
Nathan (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月6日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年12月4日
Lots of poo everywhere
The public facilities such as pool and toilets were beyond filthy. There was no toilet paper in the toilets for the roof bar for 7 hours. We were holding an IHG function for VIP clients and there was faeces all over the womens toilet. It was vomit worthy.
LISA
LISA (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月25日
Paul
Paul (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月16日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年11月16日
A
A (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月1日
Siu hung
Siu hung (5 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月24日
Stay was ok, great that we could check-in slightly early. However we ordered room service on Sunday morning and the tablet wasn't working. We then rang and an hour later our food had not turned up. We rang again and it seemed the order was forgotten. We also ordered sides that didn't turn up. It wasn't a great experience to check out too.
Tara
Tara (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月24日
Brenda
Brenda (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月24日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年10月21日
Most notable lay the bathroom doors are weird! It’s similar to closet doors (French doors) but translucent glass. You can see someone sitting on the toilet or if they’re undressing. Not a good room to share, no privacy.
Staff are nice, some team members were very friendly. Rooftop restaurant service was just okay.
Angela
Angela (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月21日
There wasn't any bottled water in the room.
Lucy
Lucy (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月20日
3rd and final stay here
This was our 3rd "sneaky weekend without the kids" at Hotel X and probably our last. The property has dropped it's standards significantly since our last stay, particularly the upkeep of the rooftop pool.
The music wasn't working, the towels were hidden behind a large piece of kitchen equipment that has been dumped out there, they've removed the umbrella's and replaced the luxurious sunchairs with cheap ones.
Beyond that staff are shabbily dressed, and one guy servicing the pool area even had earpods in listening to his music. A long way from the service and conditions we've experience in the past.
As for customer experience, we noted that this was our belated 20th anniversary on our booking, for which we received a lovely hand written note and 2 Lindt chocolate balls. Not the whole box, just 2 individually wrapped balls. Why even bother.