I have very mixed feelings about our experience.
I will start by saying that the staff was very friendly and easy to communicate with. They were accommodating and kind, our daughter had her service dog with us and we had zero issues with the hotel.
Now onto the room. The room was very outdated and falling apart. The door frame on the slider was failing off, the floors in the bathroom were not clean we could see previous guests hair all over the bathroom floor. To add insult to injury someone’s dirty washcloth was hanging on the shower curtain!
We had to call to ask for toilet paper, and towels nothing additional was in the room.
There is no housekeeping service at all. If you want new towels you have to leave them outside and they’ll drop a bag with fresh towels.
There was no fan in the bathroom, so it stayed humid after showers and toilet use odors linger.
There was holes in the wall from an old towel rack. The shower curtains were falling off and dirty. There were parts of the walls where the wall paper was falling off.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月14日
Ok stay but but there is better
Kert
Kert (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月13日
Amazing and the Christmas decorations were beautiful
Jeanne
Jeanne (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月13日
Dalila
Dalila (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
Overnight stay was really nice!
Amy
Amy (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月10日
Good stay
Hotel room could use some updating. The rug was worn, the mattress was so old it had a dip in the middle and was very comfortable, there was paint chipping in the bathroom. The room was, however, large and clean. Service was wonderful and the hotel looked gorgeous for Christmas.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年12月5日
Brytni
Brytni (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月2日
Save your money stay somewhere else
The linens were worn out. Service was horrible. Staff was insufficient.
Richard
Richard (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月2日
Great t views, friendly staff!
Marce
Marce (5 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月1日
Dated but ok
Our room had a damaged couch and the ice machine didn’t work on our floor. The bar was nice and the food was good.
David
David (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
ILL BE BACK..!!!
SUPER NICE SUPER PRETTY...EVERYTHING SUPER COOL..THE COFFE AT VALO ONE OF THE BEST IN MY LIFE...SERVICE VERY VERY GOOD...JAZMIN AND THE FRONT DESK PEOPLE SUPER NICE...
ANDRES
ANDRES (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月29日
Charles
Charles (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
caitlin
caitlin (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Jared
Jared (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月18日
Not what we expected..
The room we stayed in was not clean. It had hair still on the floor of the bathroom. The were missing pictures on the wall and the sofa was coming apart. The beds were so old that you sunk to the ground.. Not worth the price.. Best Western is nicer..
Chris
Chris (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Good enough
Know what you are doing for meals before you stop. Limited hours
Hotel old but nice enough
Joanne
Joanne (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月14日
Come and stay.
The staff was great, the room very nice. I love the balcony with the ability to open the door.
lucinda
lucinda (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
Lawrence
Lawrence (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
Shardae
Shardae (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月11日
Overall was a good stay. The room we had over looked the second floor roof so not a good view and the room was out of date. We had some family and friends also stay at the resort and there rooms were up to date.