When I arrived at Red Roof Inn Plus 9 PM, there was NO ONE at the front desk to assign me a room. There were several guests in the lobby that had been waiting for 1.5 hours For some one to check them in, but no 1 was there.Some people had left.I was told and other people in the lobby were on the phone with customer service with whatever booking agency they used trying to get their money back. I didn't want to go to another hotel like others had chosen to do because I would've had to spend an extra $150.Since the door to the front desk area was unlocked, I went back there, found a few phone number and called around until I finally reached some one. This lady was some regional manager and was able to contact the hotel manager. The hotel manager must have called the employee who came out of the dark back room half asleep. When we saw him come out, We were all like WHERE HAVE YOU BEEN?! We've all been waiting out here forevwr making all kinds of noise. How did you not hear us this whole entire time? And he kind of shrugged off a sleepy shrug and said I'm sorry. The young man did assign me to my room.But I felt so bad for the guests that had booked rooms, couldnt get in, and went to another hotel and had to pay an additional money because this disrespectful unmotivated, and undisciplined employee chose to sleep on the job. Also, my room wasnt very clean. I chose not to take a shower due to the dirty mold around the caulking of the tub.