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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property
Family-friendly hotel in Batavia with water park and restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

Lobby
Pool
Pool
Premium bedding, desk, iron/ironing board, free cribs/infant beds
Premium bedding, desk, iron/ironing board, free cribs/infant beds

Reviews

5.4 out of 10

Popular amenities

  • Electric vehicle charging point
    Electric vehicle charging point
  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • Pool
    Pool
  • Gym
    Gym
  • Pet friendly
    Pet friendly
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Water park
  • Fitness center
  • Children's pool
  • Waterslide
  • Room service
  • 24-hour business center
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Arcade/game room
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
The price is $64
includes taxes & fees
$57 per night
Dec 7 - Dec 8

Room options

Available filters for rooms
Showing 6 of 6 rooms

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Private bathroom
Shower/tub combination
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Private bathroom
Shower/tub combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Private bathroom
Shower/tub combination
  • 24 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Private bathroom
Shower/tub combination
  • 24 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
8250 Park Rd, Batavia, NY, 14020

What's nearby

  • Palm Island Indoor Waterpark - 7 min walk - 0.6 km
  • Batavia Downs Casino - 16 min walk - 1.3 km
  • Batavia Primary Care - 4 min drive - 3.4 km
  • Rochester Regional Health - 4 min drive - 2.6 km
  • United Memorial Medical Center - 5 min drive - 2.7 km

Getting around

  • Greater Rochester Intl. Airport (ROC) - 34 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪Taco Bell - ‬2 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Burger King - ‬3 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Quality Inn & Suites Palm Island Indoor Waterpark is a great choice for a stay in Batavia. After splashing around at the water park, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A fitness center and a children's pool are offered, and in-room conveniences include refrigerators and microwaves.

Languages

English

At a glance

Hotel size

  • 194 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
  • Minimum check-in age: 21
  • Check-out time is 11 AM
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Electric vehicle charging point on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Water park access (surcharge)
  • Children's pool

What to do

  • Golfing nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space (7319 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • Water park access (surcharge)
  • Arcade/game room
  • Waterslide
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • At least 10% of profits reinvested in community & sustainability
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Assistive listening devices available

Room amenities

Be entertained

  • Television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Chasers Lounge - This lobby lounge serves dinner only. Open select days.

Fees & policies

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
  • Children's pool
  • Indoor pool

Children & extra beds

  • Rollaway beds are available for USD 20.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 20 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Facility access costs USD 15 per person, per day

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

Does Quality Inn & Suites Palm Island Indoor Waterpark offer free cancellation for a full refund?
Yes, Quality Inn & Suites Palm Island Indoor Waterpark does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Quality Inn & Suites Palm Island Indoor Waterpark?
Yes, there's a children's pool.
Are pets allowed at Quality Inn & Suites Palm Island Indoor Waterpark?
Yes, pets are welcome. There's a charge of USD 20 per accommodation, per night. Service animals are exempt from fees.
Is parking offered on site at Quality Inn & Suites Palm Island Indoor Waterpark?
Yes, there's free self parking. Free RV/bus/truck parking and electric vehicle charging are available.
What are the check-in and check-out times at Quality Inn & Suites Palm Island Indoor Waterpark?
Check-in start time: 4:00 PM; Check-in end time: 11:00 AM. Check-out time is 11 AM. Contactless check-out is available.
Is there an onsite casino at Quality Inn & Suites Palm Island Indoor Waterpark?
No, this hotel doesn't have a casino, but Batavia Downs Casino (16-min walk) is nearby.
What is there to do at Quality Inn & Suites Palm Island Indoor Waterpark and nearby?
Quality Inn & Suites Palm Island Indoor Waterpark has a waterslide and a fitness center, as well as an arcade.
Are there restaurants at or near Quality Inn & Suites Palm Island Indoor Waterpark?
Yes, there's an onsite restaurant.
What's the area around Quality Inn & Suites Palm Island Indoor Waterpark like?
Quality Inn & Suites Palm Island Indoor Waterpark is a short 7-minute walk from Palm Island Indoor Waterpark and 16 minutes' walk from Batavia Downs Casino.

Reviews

5.4

5.4/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Good

Ehhh
Rooms booking don’t come with water park tickets. Charging adults to watch there kids. Broken furniture and the toilets don’t flush well the room has the same furniture when they first open.I check for bed bugs and found Nothen . Took 3 times to find a room that would open the doors. Heard running down the hall all night long. Breakfast was cereal donuts and fruit. The milk taste like powder milk and orange juice was not juice. Front desk was nice but it’s not worth the up charge for the water parkish. No restaurant on site anymore and my room was next to the banquet room where they had a meeting of some sort so heard all that going on as well. I was here when this hotel first opened and it’s has went down hill since. This will be the last.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Melissa, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

There were cockroach in the cabinet next to the refrigerator 😡😡😡
GERARDO, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

Not Fit For The Homeless
We are both over 65… and that slum hole was the absolute worst place either of us ever stayed at. If we weren’t so far from home, we would have forfeited our stay and left. What hotel takes down their breakfast at 9am?? (just dry cereal anyway) Cigarette burn holes in our bed covers, no internet, busted furniture, not to mention we didn’t dare to take a shower…missing ceiling tiles, hole where the vent was. The room was not touched at all while we were out all day, out of TP, I could go on. STAY AWAY FROM THAT PLACE
Cary, 2-night trip
Verified Hotels.com guest review

2/10 Poor

My worst hotel ever
Worst hotel in my life, very fortunate I haven't found roach in my room after reading through the comments. Photos are very very misleadings.
Jeremy, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amy, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Karoline G, 1-night trip
Verified Hotels.com guest review

6/10 Good

Liam, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

It was decent
Robert, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Dottie, 1-night trip
Verified Hotels.com guest review

2/10 Poor

First room was terrible, looked like a party room. Then found bugs in the bathroom. Was upgraded to a different room with a king size bed. The bed was horrible, when you sat on it, it would fall off whatever was holding on it. Mattress was hard. Also found bugs in the bathroom the next day. Let’s say, will not be coming here again.
Jenny, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Overall dirty hotel
Everything in the hotel was in a state of disrepair. The room wasn’t clean and what was “cleaned” was not done well. I won’t come back here.
Travis, 2-night trip
Verified Hotels.com guest review

6/10 Good

Not worth the price
This place was in rough shape. We booked a king size room and instead got 2 full size beds. Light didn’t work, dead bolt didn’t work, door handle was broken, bathroom had numerous stains on the ceiling. It was a last minute booking but for the price I expected more
Tabitha, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

CATHLEEN, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

christopher, 1-night trip
Verified Hotels.com guest review

2/10 Poor

I arrived in the evening, and the lobby was filthy. Immediately five men showed up and surrounded me at the desk one of them looking over at the gentleman, checking the end I was extremely uncomfortable and more so when the gentleman checking in yelled out the room number I was to be staying in. Once in my room, the TV did not work, the deadbolt did not work, and despite it being the end of summer, the heat was on high. I am not confident that sheets were clean, but I was too tired to do anything else. Also, it took over 15 minutes for them to get my key working to even get in the room. he accused me of putting it by my phone but then And realized it wouldn’t work for him either after he did it. He then put me in a different room. I’m not sure I have ever been as scared to sleep in a place.
Cyndi, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

No towels for the shower rooom smelled bad. Overall outdated place
Mujo, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Dont go there
It was absolutely horrible went and was told that the waterpark was closed due to not enough staff and the pool hadnt been open all summer nothing like what the pictures show the whole place smells like idk what
Marissa, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Cockroach
Terrible service. Bathroom light never fixed. Broken security lock that hotel refused to fix. Needed to get an extra bathroom towel. Room key had to be switched 4 times then worked only infrequently. 1 elevator broken. Water park closed. When checking out, found a cockroach in the bathroom. I was refused assistance and information so i contacted the board of health.
Stephanie, 3-night family trip
Verified Hotels.com guest review

6/10 Good

jeyro, 1-night trip
Verified Hotels.com guest review

2/10 Poor

The main lobby was very ominous, with absolutely no furniture. Walked down the hall and it smelled like weed, only to have that mix with the extreme musty smell of the room. First thing I did was move a pillow and see a small bug scurry away. Spent an hour at 1am seeing if there were any alternative local rooms. There wasn't, so instead I was treated to roaches in the bathroom, the hot and cold water being switched, unvacuumed and super dusty room with dust bunnies all over the ground, and a room that felt like I was in the third world, with shotty patch work all around the walls and extremely dated everything
Brenna, 1-night romance trip
Verified Expedia guest review

2/10 Poor

Broken door locks, no room safes, unsecure building, smells throughout the building. Rooms not clean elevators out of service. Fitness center out of service. Water park is extra cost and not included in stay. Not much of a water park that would warrant additional charges considering the hotel is so run down and not maintained. The decor is not what they show in the pictures it almost seems as though they have sold all their furnishings in the lobby. A lot of empty space.
Naomi, 2-night family trip
Verified Expedia guest review

2/10 Poor

There were cockroaches, The sheets were dirty when we got there. Holes in all the rooms walls, looks nothing like the photos. This place needs to be burnt down. Some doors looked like they were broken into with crowbars. The building was disgusting.
Dayna, 1-night family trip
Verified Expedia guest review

2/10 Poor

Terrible service
Our room was disgusting. Sprinkler on celing was broke with toliet paper wrapped arpund it. Hallway smelled toliet broke water park was closed until weekend probably because of covid 19 when everything is supposed to be open.
Kristen, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

See the thing is, I never do reviews. I hate reviews and they generally fake. But this place was so bad, mind you we booked last minute, that we slept in our clothes , didn’t shower, didn’t use the water to brush our teeth, and slept on top of the bed with towels. The pictures don’t even do it justice.
Steve, 1-night family trip
Verified Expedia guest review

General property information

Travelers Say
"I was given free passes to the pool which we all enjoyed, including the two 12-year-old boys and mom and dad!!!"
Reasons to Book
Room Cleanliness
Check-In Time
4:00 PM
Check-Out Time
11:00 AM