What stood out was the great customer service, namely Jalen; who shall soon be working at a 5-star hotel. Absolutely immaculate service, he’ll be going far.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月6日
It sucked.
John
John (5 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月30日
Liz Annette
Liz Annette (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月18日
Justin
Justin (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月14日
Michelle
Michelle (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Joel
Joel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Very good, except the bath tub stopper didn’t work…. So no relaxing bath….
Julie
Julie (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
sophia
sophia (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月13日
Christina
Christina (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年11月22日
Unfit for humans
Several rooms on my floor had signs on the doors. The rooms were deemed unlivable for humans. I didn't notice this until the afternoon of day three.
Antwonette
Antwonette (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月16日
Timothy
Timothy (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年11月14日
Nicole
Nicole (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
Weston
Weston (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月12日
I worked all night and just wanted a place to watch the football game and sleep for a bit. When I arrived I couldn’t get the TV to turn on with the remote. I called the front desk and they said you have to turn it on by hand. When I finally got it turned on, the only channel showing the football game was not working. I called the front desk again and they sent a maintenance guy who was very nice. He said he would try to get it working or move me to another room. A good 20 minutes passed and still waiting to hear from the front desk while I’m sitting watching the game on my phone. I called the front desk once again and was told they had to call someone to get the channel working (CBS). A few minutes later I received a call from the front desk saying it was on. I turned the TV on by hand and yes it was on. The experience was very disappointing. Also to mention that expedia said this hotel was very good. It was mediocre to be totally honest. I would rate it below average. While the room seemed clean, the place was very run down. Stains in the carpet and walls. The furniture seemed old and run down. The floors in the hallways were dirty and disgusting. On top of all that, they had be put down a $250 incidental deposit. I asked why and they said because of the “suite” appliances in the room which I did not use and felt like I didn’t know about this much of a deposit upon arriving. Seems high for such a poorly kept and run down property. The people working there are very nice.
Jason
Jason (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月9日
The kitchen in the suite was super nice to have during my stay.
Derek
Derek (18 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月8日
Lois
Lois (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月7日
Excellent facility & amenities!
Craig
Craig (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月6日
Great experience
Jason
Jason (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月6日
Simple , sweet and to the point . Staff was super nice and my room was clean . I would stay here again :)
Alexis
Alexis (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年11月1日
Sam
Sam (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月1日
Emmylou
Emmylou (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月31日
Staff was very friendly and accommodating for my dog. The property is fenced in plenty of parking.
Mark
Mark (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月31日
Martha
Martha (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月31日
Nice clean rooms. Staff was on top of their game. Fantastic customer service. Because of them I will definitely be using Sonesta again.